DELEGATE GROUP NEWS

- 06 -
Apr
2020

Good to Best Roadshow in Dallas (Texas) – Review No Comments

Good to Best Review

The 2nd Good to Best – Roadshow was held on Tuesday 3rd March 2020 at the Doubletree Dallas Campbell Centre, 8250 North Central Expressway, Dallas, Texas 75206. Stella powered by Delegate were a proud sponsor of the event.

Due to the success of last year’s inaugural Road Show held in New Jersey, DM&A took “Good to Best” on the Road again!

As in previous years the mission of Good to Best is to provide healthcare food service and environmental services executives, operators and their teams with the vital information, skills and tools needed to be successful in 2020 and beyond in all areas. The Good to Best conference provides leadership training, professional development and the latest industry updates in equipment and technology.

The one-day Roadshow was a complete sell out with 85 attendees. Each of who came to listen and learn from the 8 Speakers who together spoke about the following topics;

– Food safety/sanitation
– Foodservice Trends
– Leadership Development
– Staff Retention
– Emergency Preparedness
– Food Waste Reduction
– Malnutrition
– Plant-Based Menus

During the day there was time for all attendees to network and visit the sponsor booths. Among the sponsors was Stella. The main talking point on the Stella Booth was the enhanced Mobile Meal Ordering (Bring.Your.Own.Device) which allows the Patient to place their own Meal Orders on their personal devices, which increases Patient Satisfaction and reduces Costs to the organization and Meal Delivery Logistics Module which improves efficiencies in Meal Tray Delivery and Collection combining with KPI data allowing Organizations to improve efficiencies.

For more details, or to request a Demonstration please contact Adam Johnson.


- 27 -
Mar
2020

sec4dev: Conference and Bootcamp – Security for Software Developers No Comments

sec4dev: Conference and Bootcamp

From 24th to 27th of February the 2nd sec4dev Security Conference & Bootcamp took place in Vienna. Like last year the security event was organized by SBA Research – one of the leading research parties for information security in Austria. The sec4dev-conference offers practice-oriented lectures, workshops and full-day boot camps in the areas of secure coding, secure operation, security testing, threat modelling, IoT Security, Cloud Security and so much more.

Software security and secure development practices and processes always had been important for us as a software manufacturer but are getting more and more attention also by our customers using the software in their daily work environment. To better analyse and prevent security issues from happening and have an organized approach to mitigate identified threats and vulnerabilities also this year one of our software developers participated in a 2-day-bootcamp about threat modelling and risk assessment. Under instructions from the OWASP Project Leader for threat modelling – Steven Wierckx – the participants performed threat modeling through a series of practical exercises, where the instructor guided through the different stages of a threat model based on an AWS and microservices migration from a classical web application.

The conference was held at the TU Audimax Getreidemarkt close to the center of Vienna. Topics presented and discussed during the conference covered various important aspects of Software Security and Development, also factoring in the “human” component during the Software Development Lifecycle. Different perspectives to Software Security were covered in the presentations, for example the legal liabilities for insecure software, how to implement a secure development lifecycle, the way to micro-services, authentication and authorization and of course a presentation about the attack and security landscape in the future. An important emerging topic during this years conference and bootcamp was also IoT Hacking and Update/Patch Management which was not as present in the last year.

As a technology leader, software security and threat modelling will continue to be a major focus in the future. Therefore, it was a matter of course for us to participate in this years sec4dev event as well to extend our knowledge.


- 11 -
Mar
2020

Symposium on Digitization in Commercial Kitchens No Comments

Digitalisation in the canteen kitchen

When it comes to the future of community catering, digitization has been on everyone’s agenda since 2019 at the latest. But what is behind that buzzword? What are the requirements of the future? What is already possible today?

On April 2, the Catering Management magazine will be discussing precisely these topics at the symposium “Digitalisation in the Commercial Kitchen“. In the beautiful Le Méridien Grand Hotel Nuremberg, speakers from various areas of large-scale catering will highlight the steps already taken and give an outlook on the possible future.

As a keynote speaker, Dipl.-Ing. Peter Leppelt will give an overview on data and cyber security. An important aspect when it comes to data exchange and sensitive data.

The winner of the Frankfurt Prize 2019 in the innovator segment in the premium catering segment  leonardi GmbH & Co. KG, represented by Thomas Kister (Managing Partner), provides insights into the successful concept with which the company has become known in the industry as a pioneer for individuality, quality and craftsmanship.

Digitization in Commercial Kitchens – 2nd of April 2020 in Nuernberg

Together with our partner ventopay GmbH, we will show how an innovative and individualized customer retention is possible through data processing and the interaction of cash register and food management system. In doing so, we highlight important topics such as bonus systems, health tracking, CO2 footprint, Nutri-Score and allergens.

The evening before Rational takes us to the Roter Ochs restaurant in Forchheim. The evening offers the opportunity for casual conversations as well as knowledge exchange between the participants. The guests are spoiled with traditional Franconian delicacies and sufficient drinks by the team around Konni Scheller.

Do not miss the chance to be part of it. Contact us and benefit from reduced entrance fees. We are curious about what to expect and we are looking forward to the symposium.


- 02 -
Mar
2020

Meet Stella at the “Good to Best Roadshow!” in Dallas (Texas) No Comments

Good to Best Roadshow

For the past decade, DM&A have hosted the annual “Good to Best Conference”.

Due to the success of this year’s inaugural Road Show held in New Jersey, DM&A are taking “Good to Best” on the Road again! This time they will be in Dallas Texas. The format for the Road Show will be the same, full day of informative speakers that will advise on market trends and what is new and exciting in Healthcare Food Service. Lunch will be provided along with Morning and afternoon Coffee Breaks, where you will have a chance to talk with the exhibiting Vendors. To end the day there will be a Cocktail Reception including canapés, allowing you to network a little more or maybe even close a deal with one of the exhibiting Vendors.

Delegate North America will be attending, to showcase the Stella Solution. Will you be there?

Save the Date – Tuesday March 3rd 2020.

Registration Page

The mission of Good to Best is to provide healthcare food service and environmental services executives, operators and their teams with vital information, skills and tools needed to be successful in all areas. This educational conference provides leadership training, professional development, and the latest industry updates.

Join the DM&A interest list today to receive updates and early bird pricing. 

Look forward to seeing you all there.


- 17 -
Feb
2020

Trinity Health Go-Live Success in Connecticut and Massachusetts No Comments

Trinity Health Go-Live

Delegate North America are very happy to announce the seventh & eighth successful go-live with Trinity Health. These two facilities are part of the Trinity Health of New England region. They went live with the Delegate Patients Service application on Friday January 10th 2020 (Johnson Memorial Hospital in Connecticut) & Tuesday January 14th 2020 (Mercy Medical Center in Massachusetts).

Both Mercy Medical Center – Springfield & Johnson Memorial Hospital use the traditional Tray Line method to deliver the Patient Meal Orders for each of the Meal Times. The Diet Office Hosts are taking around 510 patients orders, across the 2 locations. Patients Meal Orders are taken at the patient’s bedside by the use of iPads, as the iPads are connected to the hospitals Wi-Fi, any changes to the Patients Diet, Allergy or Like and Dislike is updated in real time, allowing the Hosts to revisit Patients to ensure they get a selected meal. This reduces the number of House Trays being sent to Patients.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 60 of its 93 facilities. All of the facilities are grouped in regions.

The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings.

About Trinity Health of New England

Trinity Health of New England includes:

– The 572-bed acute-care hospital at the Mercy Medical Center – Springfield (271 Carew Street, Springfield, MA 01104)

– The 456-bed acute-care hospital at the Saint Francis Hospital & Medical Center (114 Woodland Street, Hartford, CT 06105)

– The 168-bed acute-care hospital at the Saint Mary’s Hospital – Waterbury (56 Franklin Street, Waterbury, CT 06706)

– The 63-bed acute-care hospital at the Johnson Memorial Hospital (201 Chestnut Hill Road, Stafford Springs, CT 06076)

– The 26-bed Mount Sinai Rehabilitation Hospital (490 Blue Hills Avenue, Hartford, CT 06112)

Delegate Patients Service is live in 3 of the 5 facilities within the Trinity Health of New England region, the 3rd facility St. Mary’s Hospital – Waterbury, went live late 2019.


- 10 -
Feb
2020

Prevent orders including price quotes with unaccepted price changes No Comments

In version 14.10

After importing a new B2B Item Catalog with changed Prices, it will usually be necessary to review the new Prices and to decide whether they are acceptable or not.

In version 14.10, it is possible to prevent Price Quotes from being ordered during this time period so that Price Quotes with new Prices cannot be ordered until their new Prices were accepted. This is intended to make sure that Items are not ordered at Prices that afterwards turn out to be unacceptable.


- 03 -
Feb
2020

Visit to the hospitals Maastad & Amphia in the Netherlands No Comments

Customer visits in Rotterdam

What do you have to take into account when catering for patients in hospitals? From country to country there are different approaches and challenges to be overcome. Beginning with meal times, menu selection, central or ward kitchens to food types, allergies and dislikes.

What options are available for ordering the menu?  The ordering options are very diverse from ward terminals, bedside terminals, mobile devices such as tablets or with the patient’s devices (Bring Your Own Device). Of course, the order can also be taken by the nursing staff or personally by the patient using the room service concept.

Within the scope of some reference visits we used the opportunity to visit two hospitals along with the chance to illuminate the Delegate solution for patient catering in practice.

Reference visit Maastad Ziekenhuis

The first destination was Maastad Ziekenhuis in Rotterdam. In 2011, the hospital opened with almost 600 beds (with only single or four-bed rooms), whereby it is not the insurance status that is decisive for bed occupancy, but the health status of the respective patient. In the Netherlands there is no distinction between statutory and private patients and therefore no distinction is made in terms of catering.

In close cooperation with Sodexo Netherlands, a Room Service concept was used from the very beginning. The patient can decide what and when they wants to eat. Patients order their meals from 07:00 a.m. to 08:00 p.m. and have a wide choice of cold and warm meals. Orders are placed directly at the bedside using terminals, where the patient only sees what is allowed to eat due to dietary restrictions and allergies. The patient data is transferred directly from the Hospital Information System (HIS) HiX via interface to the Delegate Patients Service application. The ordering/preparing &delivery process takes about one hour and the patient receives the food from one of the different ward kitchens directly to the room. Meals for accompanying persons and also temporary visitors are also ordered via the Delegate Patients Service application. Up to a certain number of people the meals are free of charge.

All data on purchasing, ordered and delivered meals as well as many other data from other systems will be combined with other relevant figures in a BI system for further evaluation.

Reference visit Amphia Ziekenhuis

Next stop was the Amphia Ziekenhuis hospital in Breda, which opened on 29th of November 2019. A completely new and modern complex was built next to the old building. Special features here: 600 beds, all Single rooms. Apart from this special feature, the warm architecture was immediately noticeable when entering the hospital.

Patients in the Amphia also enjoy the advantages of a room service concept. The patient can choose between 25 different warm and several cold meals. Unlike the previous hospital, there is no external caterer involved here.

At admission, each patient is provided with an Apple iPad. In addition to entertainment and general information, patients can choose their meals and the time of delivery between 08:00 a.m. and 08:00 p.m. Within 45 minutes the meals are delivered directly to the bed from the various ward kitchens. All information about food types, allergies and dislikes as well as diets are interfaced in real time from the EPIC patient information system.
It was noticeable how well and coordinated the processes from ordering, production to delivery worked although the solution went live only 2 months ago.

The initial fear that the iPads will disappear, although it is not the data that is at risk here, as it cannot be accessed from outside, but the iPads themselves, has not been confirmed. However, during the 2 months, the customer has learnt that the one and a half meter long charging cables are very popular. Since the opening, more than 200 of the high-quality cables have disappeared. Currently the customer is still looking for a solution.

Conclusion

In summary, both customers are very proud of the respective implemented catering concepts and every single employee is involved in the daily care of the patients with great commitment.

Of course we were also invited to eat at lunch time according to Dutch tradition and could get an impression of the quality of the food. Contrary to Austria, we eat bread with a spread, salad and now and then a warm soup. Usually in Netherlands you eat warm meals in the evening.

The Delegate meal ordering system “Patients Service” offers a lot of different options, flexibility and different catering concepts through years of use in various countries such as USA, Australia, DACH and Benelux.

As a software development company it is always exciting and important for us to see our products in productive use. From this we can take a lot of informative and useful information which we use to continuously improve our solutions. If you are interested in further information or the Delegate Menu Order Solution, please feel free to contact us at any time.


- 27 -
Jan
2020

Updated ingredients table when adding items/recipes in recipe popup No Comments

Version 14.10

Whilst adding components, the component table will now be updated automatically in the background. This allows the User to get a better overview of the added components. The User benefits from this adapted feature as it is a faster workflow and will not forget to add
components or assign them twice.


- 20 -
Jan
2020

Congress Construction and operation of senior citizen and care facilities No Comments

Review of the event in Munich

Community catering covers a broad spectrum, from company catering to catering companies, catering at trade fairs, in amusement parks, hospitals, schools and kindergartens as well as in senior citizens’ and nursing homes. In all areas, the future speaks of networking and interfaces in order to meet future personal, demographic and legal characteristics. In order to keep up to date with the latest topics of our customers, it is a matter of course for us to visit such events.

This time we were at the congress “Construction and Operation of Senior Citizens’ and Nursing Facilities” in Munich, organized by the Management Forum Starnberg. From December 10th to 11th, at the H4 Hotel München Messe, experiences from past projects as well as current trends in conception, new construction, conversion, renovation and operation were discussed and exchanged.

The topic of digitalization in nursing homes was taken up by Michael Heinlein, managing director of Digital Care GmbH. “A digital nursing home can work much more economically than a conventional structured nursing home”. This is the core statement of Heinlein. A networking of all process and subject areas such as tele-medicine, personnel planning, technical aids to support residents and nursing staff as well as process optimization in the provision of meals, doctor’s appointments, management of aids, etc., is essential. In this direction there are individual attempts in small approaches. Michael Heinlein hopes for innovative comrades-in-arms in order to achieve as quick as possible the implementation of a digital nursing home.

Ralf Krause, home manager of the Haus am Sandberg in Duisburg, reported on the requirements of individual care for residents of different nationalities, religions and ethnicity. Prayer rooms, events and meals are only a few facets that are taken into account. It is clear that everyone is individual and only together with commitment, constant exchange and a little courage to try out new things can one create a beautiful home in the old age.

A cosy “Get Together” on the first evening allowed all attendees to get to know each other and exchange information.


- 13 -
Jan
2020

Delegate North America and DM&A proud to be a part of FNCE 2019 No Comments

Philadelphia | October 26-29

Delegate North America & DM&A attend the Food & Nutrition Conference & Expo (FNCE) annually, as a sponsor, this year held at the “Pennsylvania Convention Center, Philadelphia, PA” – October 26th -29th 2019.

The Delegate & DM&A booth showcased “Stella” the Web Based, Enterprise Hosted and Managed Food Service Solution, a collaboration between the two companies. Delegate providing the tried and tested web-based enterprise software, which is used in over 43,000 locations globally. Whilst, DM&A providing the fully tested and coded Items, Recipes, Nutritional Data, Menus etc. for both Patients and Retail, implemented and managed by their highly experienced, internationally recognized team of Chefs and Dietitians. Using the latest technology platform (Microsoft Azure) to host Stella.

WHAT IS FNCE?

Each fall, the Academy of Nutrition and Dietetics sponsors the world’s largest meeting of food and nutrition experts.

This year more than 11,000 registered dietitian nutritionists, nutrition science researchers, policy makers, health-care providers and industry leaders attended the conference. Over the four days, FNCE hosted its members for stimulating keynotes, excellent educational sessions, networking events, and of course the FNCE Expo, where over 380 Vendors were present.

The Stella booth had lots of interest during the 4 days, of particular interest was the NEW Mobile Meal Ordering module that allows Patients to place their own Meal Orders using their own Devices (iPhones, Android, Tablets etc.) we call this B.Y.O.D (Bring Your Own Device.) In organizations that have implemented B.Y.O.D, they have seen increased Patients Satisfaction Scores, as Patients feel in control of their own decisions.

The excellent Stella Team that manned the booth over the 4 days was, John Lamberson (DM&A), Laura Szymanski (Delegate Healthcare), & our special guest exhibitor, Coleman Manning, Food Service Director at Mt Washington Pediatric Hospital in Mt Washington, MD. Coleman, implemented the Stella Cloud Solution over 1 year ago. Coleman answered questions the attendees had about his experience with the software. He was able to tell them how it had benefited his Patients, proven with increased Patient Satisfaction Scores and improved Staff efficiencies since the implementation.

Delegate North America and DM&A would like to thank all the attendees of FNCE 2019 and we look forward to seeing you in Indianapolis, IN. next October for FNCE 2020.