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Delegate Brunch – great achievements require a lot of energy No Comments

According to this motto, we invite all employees to our corporate brunch every month. This is already the second year in which we have breakfast together on a regular basis. It provides a much required energy boost that helps us tackle our upcoming challenges.

We had this idea when trying to solve a simple question – how do you manage to keep all 30 employees at the Vienna site up-to-date about current corporate matters? Obviously, we could just have sent an e-mail to everyone, but let’s face it: We all get lots of e-mails as it is and in all honesty, taking a small break and enjoying breakfast while listening to the latest company news is much more agreeable.


Our corporate brunch proved to be a great opportunity to inform all employees about important current topics as well as to address questions. It is also a great opportunity to strengthen our “corporate spirit”. Some colleagues also like to make a contribution with breakfast specials (we have an “Oktoberfest” themed breakfast coming up) or help with preparations and clear away the dishes.

It goes to show that we not only provide first-class software for large scale catering, but also focus on the very core operations of our customers ;-). The shared breakfast not only serves for keeping our employees up-to-date, but also promotes communication between the individual teams.


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Celebrating in the Traditional way – Wiener Wiesn Fest on September 29th, 2017 No Comments

Wiener Wiesn_1
The „Wiener Wiesn“ Oktoberfest is taking place again this year from September 21st to October 8th. 3 grand pavilions, 5 alpine cabins and the Wiesn village offer fun and entertainment. After last year’s positive feedback we decided to invite all Delegate employees again to a traditional Wiesn evening.

The weather was unexpectedly nice this year, giving us the opportunity to explore the Wiesn village at warm temperatures and sunshine before the official evening program. Starting 6.30 p.m, the Gösser pavilion (catering to 3,700 guests) opened and we made our way to the dinner tables.

Wiener Wiesn_2Wiener Wiesn_3Given the large number of visitors, it was not an easy task to assemble everyone in just one group picture. The ladies of Delegate, as usual, made a strong statement – too bad that we couldn’t fit everyone into the picture. We are delighted that we could increase the proportion of female employees during the last years. There are currently 12 ladies employed with Delegate, making up roughly one third of our team. As a software company, we very much welcome this positive trend.

Wiener Wiesn_4Wiener Wiesn_5

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International & scalable POS & ERP solutions No Comments

In these fast-paced times of growth and internationalization, not only a complete integration between POS and ERP manufacturers is of significance. With the rollout of projects of international customers, it is of particular importance that the integrated solution is also scalable & fit for international use.

Delegate as an international software service provider for ERP products and TCPOS as a POS specialist have had a long-standing tradition in the form of a partnership for more than 20 years. We increasingly serve customers in the area of corporate catering (including hospitality, fast-casual-dining as well as catering as the main focus).

Because of the successful implementation of many joint projects, we continually developed our products for international and scalable use. This way we enable the operation and the controlling of many sites in one central database. Thanks to the integrated POS solution, analyzes regarding the turnover can occur across sites almost in real-time.

Find out more about the cash register linkage of your delegate solution and use all the advantages of an integrated POS interface!



TCPOS is one of the worldwide leading providers in the POS technology sector for the hospitality and retail industries. More than 10.000 customers worldwide rely on our customized IT solutions. We support them in their business management needs by providing extensible, adaptable and future-proof POS solutions. At TCPOS, we strive to evolve as a unified modern global company, always future-oriented, while keeping the adaptability and extensibility of our solutions, to improve the business of all our clients.

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Catering with a System No Comments


Centralized management and standardization of processes while ensuring consistent high quality are key factors in large-scale catering and the food service industry. Electronic data interchange provides support for meeting these requirements.

The current issue of „Catering Management“ focusses on electronic data interchange (EDI). Growing demands and challenges for large-scale catering and the food service industry require our customers to increasingly optimize processes and costs. Electronic data interchange (EDI) helps companies to master these exact challenges with the aim to save resources or to reallocate them more effectively to other areas of business.

In a cooperation with our partner of several years, Editel, we are working on finding the optimum solutions to these challenges together with our customers. Electronic data interchange requires advanced integration of Delegate (materials management system) and Editel (EDI Provider). This close cooperation offers many advantages, from which for example our mutual Sodexo & Vapiano benefit (view article).

Warenwirtschaft EDI-1

Warenwirtschaft EDI-2

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Review – Conference Canteen Catering No Comments

Canteen Catering

Trends & Recipes for Success in Practice

From 26th to 28th September 2017, a conference on canteen catering took place in the Vienna South – Hilton Garden Inn Hotel. Delegate attended as main sponsor of the event and Mr. Christian Schmidt held a presentation. In our presentation we provided an overview about the digital processes within the canteen catering industry and talked about future projects:

Let’s get digital! Utilization of modern media for processesing canteen catering:

– How can digitalization optimize the processes of an industrial kitchen?
– Intake Tracking – checking intake against the individual nutritional requirements
– Room service in hospitals – avoidance of production peaks and food waste

Please finde the complete schedule as well as participants and speakers here in the Attachment.
Further information about the conference can be found here.



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Redesign of Delegate Licence Structure and Module Overview No Comments

After having reworked our product documentation and the overview of our software’s functions, we are now about to take the next big step. We have been working on designing a new, clearer licence structure for our application for quite some time now. A software’s module structure, which has continuously grown and been improved for more than 20 years now, also needs to be revised from time to time. This allows us to remove older structures which are no longer required or to reshape them into something new.

About 2 years ago we started to draft a new structure and have been fine-tuning it continuously ever since. The main difficulty in this task are the numerous dependencies as well as a great number of adaptations of the software, documentation, licences and so on. After agreeing on a new module structure, the next big challenge was to rearrange the old modules into this new structure and to assign all functions and features correctly.

Meanwhile, our new module overview is also available in a concise diagram:

Main Module1-EN

Main Module2-EN







The largest, most important step however is still to be done: Implementing these final changes in our software solution. After having postponed this major change several times in order to  give priority to customer requests / feature requests, the big transformation is planned for the new 12.20 Version.

For all our regular customers, the old licence file will become invalid when updating to the new version and our Service Team will provide you with a new licence file upon delivery of the new version. The new licence will contain all the modules which were already licenced for the customer. After installing it in your test environment we kindly ask you to perform a quick check whether all modules are available as usual. We appreciate your understanding that such extensive changes to the system could – in special constellations – lead to problems. However, we are positive that when carrying out pre-checks in test environments, these potential errors will be immediately identified so that we can remedy them swiftly.

Thank you very much for giving us feedback – it helps us to continuously improve our product.

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Inside Delegate – Australia office made a move No Comments

Inside Delegate

Change is an opportunity for growth!

The Asia Pacific headquarters moved to a new office in Unit 7, 935 Station Street – Box Hill North, VIC 3129 but we realized that we never posted official pictures about the new office. I would say we have been pretty busy since we moved in (18 months ago) but it is now time to provide you some impressions about our new office. The move was initiated due to the growth of the Australian market and therefore it was necessary to move to a lager office which incorporates it’s own conference room and space for more employees as growth continues.

Delegate Office Asia Pacific 1Delegate Office Asia Pacific 2
The new office is located outside of Melbourne but very close to the city (approximately 20 minutes or 17 km) and near to the airport (60 minutes or 32 km).

Delegate Office Asia Pacific 3
We welcome visitors so if you are in the area please give us a call and stop by (phone: 1300 delegate).

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Delegate sponsoring the soccer team of the student union AKAFOE No Comments

Once a year all student unions across Germany get together for their big annually soccer tournament. This will take place this year on September 30th 2017, where all 24 student unions will come together to fight for the champions title. The event is organized every year by a different student union and this year, it will be hosted by Studentenwerke Frankfurt (Oder) and will take place at the Lausitz-Arena in Cottbus.

Two years ago, Delegate sponsored shirts for all team players from our customer AKAFOE. With these great shirts and a strong will to win, the came in at 3rd place. The time has come again to give the players the best motivation possible for the upcoming tournament and therefore we decided to re-design the shirts for the team.

The preparation for the new shirts is almost complete, this year the team will strike back in white-black outfits sponsored by Delegate. The whole Delegate team is right behind the players of Bochum, supporting them and wishing them best of luck.












QR-Code Turnier


For all fans wanting to follow the live results, please find the QR-Code which links you to the live results. Attached you will also find the tournament time table with all participants including timeline.


All the best from our side also for team Essen-Duisburg, which uses our Software Solution at the Campus restaurants as well.

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Our partnership with MODUL, the school for tourism of the Vienna Chamber of Commerce No Comments

As a partner of the MODUL tourism schools of the Vienna Chamber of Commerce we support the application of modern software solutions. Since its foundation in 1908, the MODUL educational center has positioned itself as one of the most modern and renowned educational centers for the tourism and leisure industry worldwide.

We already reported about our cooperation in April 2017 – view report.

The new school year is just about to begin and the MODUL tourism school is busy optimizing our materials management solution for the coming school year. In order to optimize processes and to increase know-how, we were on site twice in the last weeks to support our partners with guidance and practical advice.

It was a welcome change for Rainer & Sebastian who used the opportunity to provide their practical experience so that the pupils will receive the optimum training with our software.

Warenwirtschaft Modul

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Delegate North America attended the Association for Healthcare Foodservice (AHF) Conference No Comments

Delegate North America attended the Association for Healthcare Foodservice (AHF) Conference annually as a sponsor, this year’s conference was held August 15-18, 2017.


AHF is fueling a revolution in the healthcare foodservice. The AHF 2017 Annual Conference focused on effective communication and advocacy skills, improving team building, and driving results.

During fours days in August (15-18), AHF hosted its members for stimulating keynotes, world-class educational sessions, networking events, culinary competition, “DC Insider” area activities, AHF’s Marketplace Exhibit Hall, and a service activity supporting the nutrition need of DC school children.

It was great to meet so many committed individuals wanting to make the Patient’s & Resident’s experience better! For those who we did not get to meet this year we look forward to seeing you next year. For those who were unable to attend this year we would recommend you take a look at the AHF website and we look forward to seeing you next year.

If you have any questions or queries about any of the Delegate Suite of Products, please do not hesitate to contact Adam Johnson.

Delegate StandDelegate Stand 1

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