News

DELEGATE GROUP NEWS

- 14 -
Aug
2018

Inventory management made easy No Comments

Digital and growing demands on modern inventory management systems
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The current issue of the gv-praxis (7-8/2018) magazine is entitled “Inventory Management made easy”. In line with this topic, we have also summarized current inventory management topics such as central production, electronic invoice import and CO2 footprint briefly and crisply for all readers and interested parties. We have decided to chose these topics because there is currently the greatest demand from our customers and we have also implemented many ideas from our customers in this area.


On page 59 of the journal you will find a brief explanation and description of the topics mentioned above. Besides the inventory management topics, you will also find a small photo gallery of the IMF Network Event 2018, on page 70. Our team was able to successfully master the table soccer tournament despite initial start difficulties and even finished first. Congratulations once again to the entire team for their active commitment.

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- 07 -
Aug
2018

Restaurant competition reduces 19% of CO₂ emissions No Comments

Reduction of CO₂ emissions

Our partner Eaternity together with FehrAdvice & Partners had the opportunity to show what can already be done for climate protection in an impressive way during a energy research project in the city of Zurich.

Six staff restaurants in the city of Zurich competed against each other in a competition with the aim of reducing the consumed CO₂ values of the menus as much as possible. Eaternity investigated which measures of staff restaurants are particularly effective in reducing climate and environmental pollution. The restaurants independently took up to 25 different measures to reduce the average climate impact per main meal and to motivate their guests to choose particularly environmentally friendly menus. All companies reduced the CO₂ load per menu by 19% on average and were able to save around 9 tons of CO₂ during the 8-week competition. That is the same amount as 300 trees a year can save.

The winner of the competition, the ewz staff restaurant in Oerlikon, even achieved a reduction of 42 percent. The largest absolute reduction in terms of quantity was achieved by the police’s Lindehöfli staff restaurant with almost six tonnes at CO₂.

The guests were also satisfied, and more than a third of them were even more satisfied. Around 70 percent of the guests rated the project with the climate-friendly menus as good to very good. The measures were best received by the younger guests. Negative reactions were, with a 3 percent exception. The number of guests remained more or less constant or even increased.

The project shows that climate-friendly nutrition in staff restaurants is feasible with increasing guest satisfaction.

Here you will find the detailed final project report and a summary can be found here.
Find out how we can effectively, profitably and practically implement our pioneering achievements in climate protection.

The science programme “nano” (3sat) broadcasted a contribution to this competition at the end of January 2018 – see video here.

CO2 Eaternity


- 19 -
Jul
2018

Benefits of a Menu Management System Webinar – Review No Comments

Benefits of a Menu Management System – How to Reduce Supply Costs and Improve Customer Satisfaction

The Webinar took place on: Thursday June 21st 2018 from 11am – 12pm PST; 2pm – 3pm EST

The Webinar was hosted by Bernard Hernandez the CIO of DM&A and presented by Adam Johnson (Director of Business Development, Delegate North America) & Della Dunbar MS, RDN, LD (Director, Nutrition Informatics Division, DM&A).

Adam Johnson is the Director of Business Development of Delegate North America where he has worked for 10 years – 4 years in Vienna working with the Development team as a Business Analyst and 6 in Australia as the Managing Director.

Della Dunbar is a Registered Dietitian with over 20 years leadership experience in the healthcare foodservice industry. She has a Bachelor of Science in Dietetics from Loma Linda University and a Master of Science in Institutional Management from Kansas State University.

Attendees Learnt To:

– Be able to discuss how developments in technology are moving forward exponentially.
– Give examples of how informatics is used in all areas of food and nutrition practice.
– Cite examples of how mobile devices can be used in a foodservice department.

Below are the links to the Presentation Handout & Presentation Replay available to anyone who missed the Webinar or those who attended and want to have the details to hand.

Presentation handout

For anyone wishing to schedule a Demo of the Stella Software please use the link below.
– Want a Stella demo? Click here

We are also offering a Webinar Special 50% off database setup fee for attendees of this webinar. If interested, request a demo at the link above and reference “6/21/18 Webinar” in the message field. For more information, please contact either Della or Adam.

delegate logo   Stella   DM&A


- 13 -
Jul
2018

Electronic Invoicing via B2B Interfaces officially released in 13.00 No Comments

Electronic Invoicing via B2B Interfaces

To simplify and automate the processing of incoming Invoices, the Full Invoice Import was implemented. It offers the possibility to import electronic Invoices via Automation Scheduler and to perform an automatic comparison between the information from the Invoice file and the billed Positions (according to the Booked Receipts in the system) so that manual input and examination of incoming Invoices can be avoided to a large extent.

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- 09 -
Jul
2018

Select Medical brings Automated Menu Management to it’s portfolio No Comments

Select Medical brings Automated Menu Management to it’s portfolio with Delegate’s Enterprise, Cloud Based Patients Service Software

Back in January 2018 – Delegate, creators of World Class Enterprise Software – built exclusively for the Foodservice Industry, signed a contract with Select Medical who planned to deploy its Patients Service product across their 45 locations in North America.

Delegate Patients Service is the, Enterprise, Cloud Hosted and Fully Web Based, menu ordering and management system especially designed for catering in the Healthcare arena. Delegate developed the Patients Service Software with our customers in mind and our longstanding experience in catering into a modern and ergonomic software application, using current Windows/Apple and browser technology, making it intuitive and easy to use for our users.

The core features are:

– Patients and Residents Maintenance
– Purchasing and Stock Management
– Patient and Resident Meal Ordering
– Production Management
– Full Reporting Suite

Since January, the Project Teams from both Select and Delegate have been working tirelessly to build the Database and Test. This work has paid off, as we are happy to announce the Go Live at the first three Locations. The Go Lives occurred in May and June.

Here is the Project Team at each of the three Locations:

BAY_Project TeamVic Village_Project TeamAustin_Project Team
The three locations are:

– Baylor, Scott & White Institute in Dallas Texas – Go Live May 2018
– Select Specialty Hospital, Ohio Health Rehabilitation, Columbus Ohio – Go Live June 2018
– Baylor, Scott & White Rehabilitation, Austin TX – Go Live June 2018

The Ambassadors and Meal Attendants at the three locations collect the Patients Meal Order via iPads connected to the Wi-Fi, which constantly update in real time Patients Diets, Allergies and Locations.

Only 42 more Locations to go. Congratulations to all those involved in this roll out and keep up the good work!

Patient Order 1Patient Order 2Patient Meal 3Patient Meal 4
About Select Medical

Superior quality and care. Compassion and Respect. Results oriented. Teamwork. Resourcefulness. These are the core values upon which Select Medical was built. Since its founding in 1996, Select Medical has passionately focused on providing superior, patient-centered care that improves quality of life.

Co-founded by Rocco Ortenzio and Robert Ortenzio, Select Medical began as a regional provider of outpatient physical rehabilitation. Contract therapy was added to the company’s specialized health care offerings in 1997, and was quickly followed by the introduction of long-term acute care in 1998. In 1999, Select Medical made one of its largest acquisitions by purchasing NovaCare Physical Rehabilitation and Occupational Health. In three years, Select Medical had grown from a small start-up into a diversified health care company with a national presence. This progressive yet responsible growth was one attribute that led to the company’s recognition as one of the Best Managed Companies in America by Forbes magazine.

In April 2001, the company completed an initial public offering and was listed on NASDAQ. Fourteen months later, Select Medical was listed on the New York Stock Exchange, where it is currently traded under the NYSE ticker symbol SEM. In 2004, the company experienced clinical and operational growth when it acquired the world-renowned Kessler Institute for Rehabilitation, thus formally adding inpatient medical rehabilitation to its patient care offerings. This care line continues to grow through joint ventures and partnerships with some of the most well-respected names in medicine.

Twenty years later, the Select Medical of today encompasses four areas of expertise: long-term acute care, inpatient medical rehabilitation, outpatient physical therapy and occupational medicine, all of which are delivered and supported by more than 40,000 talented colleagues across the United States. Despite its record growth, Select Medical remains true to its founding principles of clinical quality and operational excellence, which have been a top priority since day one. Regardless of size or scope, the Select Medical team remains devoted to helping others and achieving outcomes that improve quality of life.


- 18 -
Jun
2018

Redesign of our Helpdesk Portal and Delegate Website No Comments

New Design

From time to time it is necessary that we revise and improve our products. This apply also to our helpdesk portal (customer portal) as well as for our website and therefore we have decided to revise both platforms in the next few weeks. There will be no fundamental revision but primarily a graphical improvement as well as a fine-tuning of our design.

With regard to our helpdesk portal, there will be an adjustment that will make the entire portal appear much smoother. We will replace the old design (Windows look), consisting of tiles, with a much lighter design. From a functional point of view, there will be no major changes and the existing and familiar processes will be kept. Mainly the dashboard and the alignment will be slightly changed/improved. In general, the design will be aligned according to our website in certain aspects to make sure everything meets our “corporate identity” standard.

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Our website also gets a graphical revision of the icons, headers, footers and notifications as well as a small extension in our markets section. The goal is to refresh the existing website and to optimize it in certain places. There will be no major changes in the menu structure and therefore no restrictions in the usual navigation.

We wish our customers a lot of fun with the new design of our helpdesk portal and website.


- 13 -
Jun
2018

Benefits of a Menu Management System – Webinar No Comments

Delegate North America & DM&A Webinars Presents
Benefits of a Menu Management System: How to Reduce Supply Costs and Improve Customer Satisfaction

The Webinar will take place on: Thursday June 21st 2018 from 11am – 12pm PST; 2pm – 3pm EST and Attendees will earn 1 CEU (RD, CDM)

Adam Johnson (Director of Business Development, Delegate North America) & Della Dunbar MS, RDN, LD (Director, Nutrition Informatics Division, DM&A) will be presenting the webinar.

Adam Johnson is the Director of Business Development of Delegate North America where he has worked for 10 years – 4 years in Vienna working with the Development team as a Business Analyst and 6 in Australia as the Managing Director.

Adam’s background is in the hospitality industry in which he has worked for 16 years prior to moving to Delegate. He worked his way up from a Waiter, at the age of 16, to finally a General Manager, of a 200-bed hotel with conference facilities for up to 500 people. Adam then moved into the software industry working as an installer and trainer for MICROS Fidelio UK, the largest supplier of Hospitality hardware and software in the world.

Della Dunbar is a Registered Dietitian with over 20 years leadership experience in the healthcare foodservice industry. She has a Bachelor of Science in Dietetics from Loma Linda University and a Master of Science in Institutional Management from Kansas State University.

During her career, Della has been the Food Service Director at several major healthcare facilities where she developed expertise in identifying ways of reducing costs and improving efficiency in the foodservice department. She spent several years coordinating the computer systems for 20 hospitals, becoming a specialist in healthcare information systems. Della has always been active in dietetics, serving as President of the Central Valley District in Bakersfield, CA, as well as holding several posts in the Inland District Dietetic Association. She has served as chairperson of the Amerinet Food Committee for Nevada and North California and has also served on the Catholic Healthcare West Food and Nutrition Council.

Attendees will Learn To:

Be able to discuss how developments in technology are moving forward exponentially.
Give examples of how informatics is used in all areas of food and nutrition practice.
Cite examples of how mobile devices can be used in a foodservice department.

.                                                        .Register

delegate logo   Stella   DM&A


- 11 -
Jun
2018

Official Release of Suggested Ordering No Comments

Official Release

Suggested Ordering

With version 12.20, Suggested Ordering can be used even with Daily Totals being disabled. Suggested Ordering offers the opportunity to add Items automatically to an Order if their current Stock on Hand falls below minimum or target Stock level. The program calculates and suggests the Order Quantities which are necessary to replenish the Store so that the minimum or target Stock is reached.

Suggested Ordering ENG


- 01 -
Jun
2018

Delegate Customer Day – Highlight Tower (Munich – May 2018) No Comments

Delegate Customer Day 2018

This year’s customer day took place in Munich on the 24th of May 2018. The event was on the 31st floor of Munich’s Highlight Tower and was fully booked with almost 50 participants. Besides the numerous participation of our clients, we also had a breathtaking view over Munich.

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Since our events always focus on exchange, we planned enough time for open feedback rounds and for the exchange with our customers as well as the exchange between the customers. At 10 a.m. was the official start and the get together started with coffee, tea and snacks. At 10:30 a.m. Martin Knopp (Managing Director) began his first speech about organisation, strategy and development. The main focus was the development at Delegate within the last year as well as a review of version 12.10/12.20 including a roadmap for future versions and the strategy for the upcoming years.

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After the presentation, we discussed the General Data Protection Regulation (GDPR) with our customers in order to eliminate open and unclear points as well as to clarify specific questions. In the next presentation, our partner and EDI provider (Editel) introduced themselves to our customers with a short presentation. Since the B2B topic is becoming more and more important for our customers, it was also essential for us to explain this topic once again in detail and to enable customers to exchange ideas with a professional partner.

To finalize the morning part and to improve the communication during the lunch we made a short introduction round of all participants to be able to assign the names to the faces. After an extended lunch break with very interesting discussions, another partner (qnips) introduced himself to our customers. Due to the strong digitalization, the subject of digital signage is of course also very present with our customers and therefore it was important for us to take up the subject again in detail.

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Afterwards we had planned our brainstorming round and this year it was about the inventory control system of the future. We discussed some exciting future topics with our customers and took along a valuable list of new topics for the future.

To be prepared for the last big presentation, there was a short coffee break to present the latest Delegate features. Christian Schmidt (Director Solutions & Consulting), presented several new functions live in the latest version 13.00. Among other things, this also involved central production and electronic invoice import.

Finally, we spent a great day together with our customers and ended the day at the bar with beer and wine. We are definitely looking forward to the next customer day.

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- 15 -
May
2018

Catering Management Issue 05/2018 – Our Symphony No Comments

Inventory management system / POS system

In the current issue (05/2018) of the Catering Management news paper, you will find our latest advertising subject with our partner ventopay on page seven.
Below you will find a detailed chart where it is easy to see how our inventory management system is integrated with the POS system and the ventopay solutions. With the existing interface we already receive sales data as well as orders from pre-orders. In return, we supply sales items, keyboard layout, menu plan data, allergens, additives, nutritional values, CO2 footpront and order sales.

Catering_ManagementSymphonie
If you have any further questions about our products, please do not hesitate to contact Mr. Christian Schmidt.


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