- 17 -

Menu Plan Distribution at the Push of a Button No Comments

News from Release 15.00

How can you make sure that all Cost Centers will receive your elaborate, fine-tuned and updated Menu Plan? In previous versions it was only possible to copy this Menu Plan to different single Cost Centers individually. This kind of distribution was very time consuming given that sometimes a Menu Plan needed to be distributed to a large number of sites.

With the new Menu Planning Distribution, the existing feature of Menu List Distribution was extended to Menu Plans.

It is now possible to define various “Target Cost Centers” for Menu Plans in advance. Copying a “Source” Menu Plan to multiple assigned Cost Centers will be done with the already known function “Copy Plan” with just one simple click. Naturally, all assigned visibility criteria will still be taken into account.

This enhanced function saves your employees a lot of time and effort. All defined Cost Centers will receive the relevant Menu Plan and no Cost Center runs the risk of being overlooked.

Overview Menu Plan Distribution

- 10 -

Additional Information on Base Diets of Patients No Comments

News from Release 15.00

In order to provide detailed information on Base Diets to the Users who are responsible for taking Meal Orders, it is now possible to add an additional information on each Base Diet which is then shown in a tooltip in the Meal Ordering modules.

Base diet information

The information on Base Diet is available for Patient Meal Orders and Room Service Orders. The new text field can be found below the already existing external information text.

Base diet information description

This feature increases user-friendliness and provides an improved overview on Patient’sdiets in Meal Ordering

- 03 -

Initiatives with great results No Comments

News from Australia

Fiona Stanley Hospital (FSH) is a 783 bed public tertiary facility based in Perth, Delegate has proudly been associated with FSH since the brand new facility was first opened in 2014. The FSH Catering and Dietetics teams work collaboratively to achieve amazing outcomes that continuously enhance patient experience. More recently the team have introduced an a la carte style menu offering patients 12 different main course choices at lunch and dinner, and providing ample selection for their therapeutic diets. This project also involved the team mapping 153 allergens within Delegate Patients Service to ensure FSH patients receive safe meals based on their allergies. In a time where allergy related conditions are increasing amongst Australians it is essential that patients are provided with appropriate choice during their Hospital admission. (Read full article)

The introduction of the new menu has also resulted in an improvement of the Hospital’s environmental footprint by significantly reducing food waste. Since the menu change, it is reported waste is down to 1-2kg per day, compared to more than 12kg per day previously. (Read full article)

It is extremely rewarding to witness these achievements where Delegate has been able to provide a flexible and effective tool to assist the teams accomplish their wonderful work.

- 27 -

Handling of multiple Sub-Orders with Version 14.20 No Comments

Multiple Sub-Orders

In daily conference business, there are usually multiple meetings scheduled for different times of the day which have varying numbers of participants. Until now, it was only possible to create individual orders for certain times or to generate an overall order and manually adjust the data in this order in the Conference & Events or Sales Order Processing Modules. For example, for a typical conference day 5-6 orders were created and had to be combined, or the overall order had to be split manually for the producing Cost Center.

With Version 14.20, the functionality for managing Sub-Orders in Conference & Events was improved. It is now possible to divide an overall Order into Sub-Orders like a Morning Coffee Break at 08:00 AM, a Lunch Break 12:00 AM and a Coffee Break at 15:00 PM

sub orders

– You get a perfect overview of the the overall Order and its Sub-Orders
– Clear representation of Sub-Orders and their scheduled Order times
– Sub-Orders will no longer be overlooked by mistake
– Overall Order will be sent directly to the Distributing Cost Center

Using Sub-Orders is extremely helpful to avoid mix-ups in the producing Kitchen, as all Requirements will be listed and displayed separately.

- 20 -

Trinity Health Go-Live Success in Philadelphia, Pennsylvania! No Comments

Delegate North America are very happy to announce the ninth & tenth successful go-live with Trinity Health. These two facilities are part of the Trinity Health of Mid-Atlantic region. They went live with the Delegate Patients Service web application on Tuesday June 9th 2020 (Mercy Catholic Medical Health Center – Fitzgerald Campus) & Tuesday June 23rd 2020 (Mercy Nazareth Hospital).

Both Mercy hospitals have a bedside program for patient meal service that will deliver between 90 – 120 trays at each meal period (at each hospital). The patient services staff transitioned from a paper menu process to the new computerized system. The foodservice staff are equipped  with a wireless  tablet device for entering patient meal orders at the bedside.. This new process enhanced overall therapeutic diet compliance because of the live access to nutrient levels for the menu items and any specific requirements that patient may have had like allergies, dislikes or intolerances.

The Delegate software gives the staff immediate access to critical data so that they did not give patients food items they would not be allowed and helps the staff guide the patient to the better food choices to meet their nutritional requirements.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.

The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.

- 13 -

Notification when Purchase Order sending was not successful No Comments

New Notification

During regular business days, Automation Scheduler sends out automated Orders for different Users about every 15 to 20 minutes. However, some Users may experience lower data transfer speed or other internet connection problems.

If, for example, a Vendor´s FTP-Server cannot be reached, Purchase Order sending will fail. As a consequence, the Purchase Order might stay in the waiting queue for a prolonged time. Our new E-mail notification option helps you to identify such cases and react timely to the problem.

When “Overdue Pending Order Notification” is configured for E-mail notifications of specified Users and Order sending is not successful, the Users will receive an E-mail with the respective warning. You can also configure a tolerance period for delays (e.g. Order stays 10 minutes in waiting queue). When that tolerance limit is exceeded, the notification will be triggered. It contains helpful information such as the Order Number, Vendor name, delay time information.

The Delegate Notification Center will also display a warning message for the assigned Users when they log in to Delegate Web Client if a pending Order tolerance period has elapsed.


- 06 -

Reduction of the value added tax – The time has come…! No Comments

“The Federal Ministry of Finance (BMF) has informed that the corresponding VAT rate can be updated in the cash register system as early as July 1, 2020, so that no subsequent correction of invoices and reclaims of VAT amounts are necessary”. “The planned reduction of the turnover tax in the gastronomy sector concerns the dispensing of all food and beverages if a trade license for the catering trade (§ 111 Paragraph 1 GewO 1994) is required for this purpose.” This information has now been published on the website of the LBG Austria, (Complete (german) article:

Since the change in the VAT conversion directly affects our customers and our applications, we have already actioned the areas that needed to be dealt with. The question many affected people are going to ask, is probably. “what do we have to do?” We anticipated this question and a few weeks ago we published a guide, which is available on our online Customer helpdesk, which helps guide our customers through making the necessary changes in their Delegate application. It explains in simple steps what has to be done and how the VAT rate has to be updated correctly in their Delegate Application. All important questions have been covered in the published guideline, but if you have any further questions, you can of course always contact your service manager who will be happy to assist you with the changeover (Complete (german) article:

Also interesting: While within the catering sector (restaurants, bars, inns) and also shelters are affected by the new regulation, the new tax rate will also be applied in other sectors, such as the publication and cultural sector, which will result in lower taxation of supplies, imports and intra-Community acquisitions of books, brochures and similar printed matter or original sculptural products. List of all sectors concerned can be found on the WKO website (in german).

- 29 -

3… 2… 1… – (VIRTUAL) GO! No Comments

The delegate run… The big question at the beginning of this year was, How and if it should take place under the COVID-19 circumstances? After all events had to be cancelled in order to comply with social distancing rules, there were two possibilities:

1) The run will not take place in 2020!
2) another solution has to be found.

The solution

It was agreed that the first point was out of question, so we started looking for possibilities. Thanks to technology, we quickly found what we were looking for and we had a solution! A virtual run! With the help of the “Racemap”-App, a run was organized, which would take place all over the world.

The result

The motivation that not only our superheroes, but also their family and friends showed towards to the event was remarkable. We are so proud of the 400km distance, covered by 74 participants. Within a time span of 24 hours, the runners started in 6 different countries: Australia, Austria, Germany, Netherlands, Thailand and USA. We are already looking forward to the next running event!

Participants provided us insight into their personal competitions – thanks to photos, videos and messages. A small selection of the pictures can be found in this article.

Many more pictures from all over the world can be found in the following video:

We need your consent to load the content of Vimeo.

If you click on this video we will play the video, load scripts on your device, store cookies and collect personal data. This enables Vimeo to track activities on the Internet and to display advertising in a target group-oriented manner. There is a data transfer to the USA, which does not have EU-compliant data protection. You will find further information here.



The circumstances this year, have proven: you don’t necessarily have to see each other to reach a goal together. The quintessence of success, can be found in knowing the goal.

Many thanks to our superheroes, who took part in the Virtual Run and helped us to share their personal running experience through photos etc. Although the competition atmosphere might have suffered a little due to the individual work, the results are still amazing!

We are already looking forward to next year. Even though this event was special, we still hope that then we will run together again in 2021 over the same start and finish line.

- 22 -

Send Warning Message if Patient Diet changes after Ticket Print No Comments

New Warning Message

When Patients needed to be transferred to another ward/station, their assigned diet option sometimes had to be adapted as well. However, when a Meal Order had been placed and printed with POS Print Service for the transfer day, it would already be available in the Delivery Logistics Module. The Order would be delivered corresponding to the original Diet.

Due to the real-time nature of HL7 messaging and POS Print Service, it is not possible to change Room Service Orders after ticket printing. The meal is already in the delivery process to the Patient (e.g. they tray has been loaded on a cart). The employee in charge of the process must be warned in such cases. Therefore, we now introduced a Warning Message in the Delivery Logistics Module to indicate that Patient Diet has changed after
the Room Service Ticket was printed.

After reading the Warning, the employee loading or delivering the tray can decide whether the original Order can be delivered or whether it may pose a health risk for the patient. The new Warning message increases Patient safety and helps employees to handle the different diet types even better.

Warning message

- 15 -

Add Reason why components not consumed in Intake Tracking No Comments

New in Version 14.20

When a patient rejects and does not consume a meal component, their dietitians need to learn the reason for this rejection. This is especially important in case when a patient is on certain diets that require prescribed nutrient intake or patient weight / intake / nourishment is monitored
due to other medical reasons.

The reason for non-consumption might be that e.g. patient did not like the ordered component or it was delivered cold instead of hot, or consistency / flavour / seasoning was not as desired. Clinic staff need to document this in detail to enable dietitians to analyse the situation. We now offer a Module to record the reason for non-consumption of meal components. Users can document rejection reasons in the reason catalogue module in a fast and simple process.

Reasons for non-consumption of meal components can be configured in Patients Service Web Client Intake Tracking Module as well as in Mobile Meal Ordering application.