- 14 -

New Filter Option to only show Meal Orders affected by Diet Change No Comments

News from Version 15.00

The newly implemented feature helps you to filter the Patient Meal Orders by those affected by diet changes (displayed via a blue dot indicator in “Service Unit Ordering” and “Room Service Rounding” overviews) in the Meal Ordering modules.

In day-to-day business, a Patient´s diet can change after their Meal Order is placed. Now the new filter option “Only Meal Orders Affected by Diet Change” is available to provide your staff with an instant overview on where diet changes occurred and may need to be followed up:

Overview without checked box

When the filter is activated, the users will see at a glance what meal orders need to be corrected before the tray cards, labels or room service tickets will be printed.

Overview with checked box

- 07 -

Vendor Rating and B2B Objective Record for Mobile Solution No Comments

News from Release 15.00

To simplify the process of receiving, a Vendor Rating and a B2B Objection Record has now been implemented for Mobile Solution. In the past it was not possible to track deliveries with faults or imperfections of Items. To notify the vendor in writing about the deficiency the receiving procedure had be finished on the Mobile Application and an Objection Record with an explanatory statement had to be created in WebClient.

With this new feature it is now possible during the Receiving process to create an explanatory statement and select a picture or take a picture as well in the Mobile Solution App.

As soon as the Receiving process is finished, the Delivery Note with the created Objective Record will be exported in Web Client. If necessary the Delivery Note can now be adjusted again.

For a Web Client User it will be now possible to retrace the Issue and take further steps. From the Mobile Solution App the Objective Record can be exported directly or further along the line to the Vendor.

- 31 -

Justification for missing Meal Orders No Comments

News from Release 15.00

There can be various reasons why a Meal Order for a certain Patient is missing in the “Patient Meal Ordering” module. On the one hand, it is possible that the Food Service staff did not take Meal Orders on the Patient’s Station yet. On the other hand, it is possible that Meal Orders were taken already, but the individual Patient was not present because of medical treatment or other reasons.

In any case, the Food Service staff needs to decide whether it makes sense to visit the Station again to take the Patient’s Meal Order or if it is better to place an automatic Meal Order for the Patient. In order to facilitate this decision, it is now possible to select a Reason Code which justifies the missing Meal Order:

Justification for missing Meal Orders Example Screenshot

In case a Meal Order is placed manually later on, the Reason Code is removed automatically.

Automatic default Meal Orders often do not correspond to the Patient’s taste and wishes and are not consumed at all. The new feature allows for easy tracking of missing individual Patient Meal Orders, which simplifies KPI analysis.

- 24 -

New Requirement Module No Comments

News from Release 15.00

In the most recent Version of Delegate Web Client, an entirely new Requirements module has been implemented. The old module in previous versions only included Requirements arising from Menu Planning. However, the necessity to procure goods externally (via Purchase Order) or internally (via Issue Request) can also arise from other processes like Sales or Production. Therefore, the new module now offers options to handle Requirements from these sources:

– Menu Planning

– Central Production / Production Planning

– Issue Requests / Transfers

– Sales Order Processing


The new functionality enables you to sum up requirements from different sources and sort them by Delivery Date or Item, to create individualized Requirement Documents, to group Requirements and to include production planning. Orders can be sent to external Suppliers just as before, but now it is also possible to create Requirements from different sources and to combine them. This enables you to optimize your Requirement process and to adapt it perfectly to your business needs.

- 21 -

Important changes in the management of the Delegate Group No Comments

Dear customers,
Dear business partners,

After twelve years of successful cooperation, the Delegate Group and Martin Knopp have decided to go their separate ways. As Managing Director and, since 2016, CEO of the Delegate Group, Martin Knopp has shaped the company in recent years and contributed significantly to its excellent development. It is planned that he will continue to be available as a consultant for a limited period of time in order to support a smooth handover and seamless continuation of the ongoing projects.

The operational management as CEO of the Delegate Group will be assumed by Mr. Thomas Frank, who, as one of the founders of Delegate, has also been continuously active in the Board of Directors and as a member of the Supervisory Board in recent years. Mr. Thomas Frank will take over the management of development on an interim basis together with Mr. Johann Maierhofer, also founder and former managing director for development and most recently also active on the supervisory board.

What does the new and previous management say about the changes?

Thomas Frank, founder and new CEO of the Delegate Group: “Martin Knopp was an important part of the company. I greatly appreciate his competence and commitment and would like to thank him for his extraordinary achievements! It is a great pleasure to be back at Delegate and I am very proud of the company’s achievements and look forward to continuing and expanding the successful path with the team and our customers”.

Martin Knopp, former Managing Director and CEO of Delegate Group: “My time at Delegate is an important part of my professional career and I am proud of what I have achieved together with the team. Above all, the team spirit and the extraordinarily good cooperation within the entire team, but especially with my colleague Markus Gruber, have given me great pleasure in addition to the technical challenges in implementing sophisticated functionalities for our customers. I would like to thank all employees, all customers and business partners and our shareholders and supervisory board members for the time spent together and the good cooperation!

Markus Gruber, Managing Director of Delegate Technology GmbH: “As a colleague of the Managing Director, I would like to express my special thanks to Martin Knopp for his determination and collegiality, and the extraordinary mutual trust between us! By working together with him professionally, we were able to build a great team and expand the company’s market-leading role to its current strength. His input on processes and product development has been instrumental in leading the company to its current size.

- 17 -

Menu Plan Distribution at the Push of a Button No Comments

News from Release 15.00

How can you make sure that all Cost Centers will receive your elaborate, fine-tuned and updated Menu Plan? In previous versions it was only possible to copy this Menu Plan to different single Cost Centers individually. This kind of distribution was very time consuming given that sometimes a Menu Plan needed to be distributed to a large number of sites.

With the new Menu Planning Distribution, the existing feature of Menu List Distribution was extended to Menu Plans.

It is now possible to define various “Target Cost Centers” for Menu Plans in advance. Copying a “Source” Menu Plan to multiple assigned Cost Centers will be done with the already known function “Copy Plan” with just one simple click. Naturally, all assigned visibility criteria will still be taken into account.

This enhanced function saves your employees a lot of time and effort. All defined Cost Centers will receive the relevant Menu Plan and no Cost Center runs the risk of being overlooked.

Overview Menu Plan Distribution

- 10 -

Additional Information on Base Diets of Patients No Comments

News from Release 15.00

In order to provide detailed information on Base Diets to the Users who are responsible for taking Meal Orders, it is now possible to add an additional information on each Base Diet which is then shown in a tooltip in the Meal Ordering modules.

Base diet information

The information on Base Diet is available for Patient Meal Orders and Room Service Orders. The new text field can be found below the already existing external information text.

Base diet information description

This feature increases user-friendliness and provides an improved overview on Patient’sdiets in Meal Ordering

- 03 -

Initiatives with great results No Comments

News from Australia

Fiona Stanley Hospital (FSH) is a 783 bed public tertiary facility based in Perth, Delegate has proudly been associated with FSH since the brand new facility was first opened in 2014. The FSH Catering and Dietetics teams work collaboratively to achieve amazing outcomes that continuously enhance patient experience. More recently the team have introduced an a la carte style menu offering patients 12 different main course choices at lunch and dinner, and providing ample selection for their therapeutic diets. This project also involved the team mapping 153 allergens within Delegate Patients Service to ensure FSH patients receive safe meals based on their allergies. In a time where allergy related conditions are increasing amongst Australians it is essential that patients are provided with appropriate choice during their Hospital admission. (Read full article)

The introduction of the new menu has also resulted in an improvement of the Hospital’s environmental footprint by significantly reducing food waste. Since the menu change, it is reported waste is down to 1-2kg per day, compared to more than 12kg per day previously. (Read full article)

It is extremely rewarding to witness these achievements where Delegate has been able to provide a flexible and effective tool to assist the teams accomplish their wonderful work.

- 27 -

Handling of multiple Sub-Orders with Version 14.20 No Comments

Multiple Sub-Orders

In daily conference business, there are usually multiple meetings scheduled for different times of the day which have varying numbers of participants. Until now, it was only possible to create individual orders for certain times or to generate an overall order and manually adjust the data in this order in the Conference & Events or Sales Order Processing Modules. For example, for a typical conference day 5-6 orders were created and had to be combined, or the overall order had to be split manually for the producing Cost Center.

With Version 14.20, the functionality for managing Sub-Orders in Conference & Events was improved. It is now possible to divide an overall Order into Sub-Orders like a Morning Coffee Break at 08:00 AM, a Lunch Break 12:00 AM and a Coffee Break at 15:00 PM

sub orders

– You get a perfect overview of the the overall Order and its Sub-Orders
– Clear representation of Sub-Orders and their scheduled Order times
– Sub-Orders will no longer be overlooked by mistake
– Overall Order will be sent directly to the Distributing Cost Center

Using Sub-Orders is extremely helpful to avoid mix-ups in the producing Kitchen, as all Requirements will be listed and displayed separately.

- 20 -

Trinity Health Go-Live Success in Philadelphia, Pennsylvania! No Comments

Delegate North America are very happy to announce the ninth & tenth successful go-live with Trinity Health. These two facilities are part of the Trinity Health of Mid-Atlantic region. They went live with the Delegate Patients Service web application on Tuesday June 9th 2020 (Mercy Catholic Medical Health Center – Fitzgerald Campus) & Tuesday June 23rd 2020 (Mercy Nazareth Hospital).

Both Mercy hospitals have a bedside program for patient meal service that will deliver between 90 – 120 trays at each meal period (at each hospital). The patient services staff transitioned from a paper menu process to the new computerized system. The foodservice staff are equipped  with a wireless  tablet device for entering patient meal orders at the bedside.. This new process enhanced overall therapeutic diet compliance because of the live access to nutrient levels for the menu items and any specific requirements that patient may have had like allergies, dislikes or intolerances.

The Delegate software gives the staff immediate access to critical data so that they did not give patients food items they would not be allowed and helps the staff guide the patient to the better food choices to meet their nutritional requirements.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.

The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.