DELEGATE GROUP NEWS

- 28 -
Oct
2019

Introduce new functionality for external media tags No Comments

Version 14.10

To allow you to reinforce your chef’s training, we have introduce the sensational ability to define and apply references to External Media contents like Training Videos and Culinary Tutorials.

Viewing Training Videos will be accessed by certain cooking terms within the Recipes and in the Recipe Viewer Modules in Menu Planning.

Defined terms will be shown as Hyperlinks and clicking on one of those links will open the URL in a separate Browser Tab.


- 21 -
Oct
2019

Review – Conference System Catering of the Future 2019 No Comments

Conference 2019, Munich

For the first time the conference “System Catering of the Future”, took place on September 12th and 13th in Munich. Delegate was also represented as platinum partner at the new event.

About 80 participants followed the exciting presentations of start-up concepts as well as of established system caterers and discussed challenges, experiences and goals of the industry.

Topics such as growth through franchising, food trends from other countries, efficient employee recruitment and retaining existing employees were also highlighted.

Highlight was the dinner at the L´Osteria Schwanthalerhöhe. In addition to pizza, pasta and cool drinks, there was an insight behind the scenes of the kitchen and organization. The participants used their time to get to know each other and to actively exchange ideas.

On the second day, Eric Gliemmo (Head of IT at Vapiano) and Yann Gourdin (Junior Expert Processes & Applications at Vapiano) talked about the use of Delegate as a central system for purchasing, production, sales, inventory and controlling.

Optimization

The implementation of inventory management system has reduced food costs by 1.5% per location, a significant saving for over 230 restaurants, according to Eric Gliemmo, Head of IT at Vapiano.

Enormous time savings and employee relief through the specific use of mobile devices have been achieved within the inventory process. Where it used to take half a day, the restaurant staff are now ready in 30 minutes.

Thanks to intelligent recipe management, production losses can now be calculated. The seamless process from purchasing through production to sales now makes shrinkage, spoilage and food waste traceable and reducible.

Gourdin and Gliemmo named the continuous exchange and close cooperation of the IT and operations teams as the most important points in the successful implementation and operation of an inventory management system – The operations team know the processes in the stores and the IT teams are aware of the possibilities of the software. This ensures optimal cooperation between people and IT systems.

Together with our partners editelZucchetti with the product TCPOS we were able to present a round package from the POS system over the electronic data interchange (EDI) up to the inventory management system.

The Management Forum Starnberg celebrated its 25th anniversary this year. Delegate congratulates the team around Gundula SchwanElke Wiedmaier and we are looking forward to many more years of good cooperation.

Thank you very much for the exciting event!


- 14 -
Oct
2019

Select Medical Hospital Go-Live Success in Cleveland No Comments

26th Go-Live

Delegate North America are very happy to announce the twenty sixth successful go-live with Select Medical. Select Specialty Hospital – Midtown Atlanta (705 Juniper St NE, Atlanta, GA 30308.) went live September 2019. Delegate now supports meal service to 26 hospitals within the Select Medical Network and 19 more sites to go and counting…

Some Facts

72 Patients, are visited several times a day by the food service Ambassadors and Meal Attendants who collect the Patients Meal Order via iPads connected to the Wi-Fi, which constantly update in real time Patients Diets, Allergies and Locations. This ensures that patients are getting the right food, at the right time and to the right location. Which in turn increases patients statisfaction.

Production Lists and Tray Cards are then produced from the Delegate Patients Service application to facilitate Tray Line Production and Delivery of the meals to the Patients.

About Select Medical

As one of the nation’s largest providers of specialized hospital, rehabilitative and outpatient care, Select Medical offers their patients a supportive and nurturing environment — no matter where they are on their healthcare journey. We operate nearly 100 critical illness recovery hospitals, specializing in medically complex cases. Our 25-inpatient rehabilitation hospitals offer targeted therapeutic services under the direction of a physician specializing in physical medicine. At nearly 1,500 outpatient centers, we offer physical and occupational therapy, as well as occupational medicine. Our outpatient team also provides physical therapy and athletic training to approximately 300 high schools, colleges and professional sports teams.

About Select Specialty Hospital – Midtown Atlanta

 Select Specialty Hospital – Midtown Atlanta is accredited by the Joint Commission. Being accredited by the Joint Commission means our hospital volunteered to undergo a challenging and comprehensive evaluation of the standards in which patient care is provided and that care is given in a safe environment. These standards are developed in consultation with health care experts, providers and researchers, as well as measurement experts, purchasers and consumers. In addition to high-quality care, our hospitals offer more liberal family visitation and accommodations.


- 07 -
Oct
2019

Delegate at the FNCE 2019 Conference in Philadelphia, PA No Comments

FNCE 2019

Keep the Date – Delegate North America und DM&A will be exhibiting at the “Food & Nutrition Conference and Expo” being held in Philadelphia, PA. 26th – 29th October 2019, at the Pennsylvania Convention Center, Philadelphia, PA, 1101 Arch St, Philadelphia, PA 19107

FNCE2019

Delegate and DM&A will be show casing our Stella Cloud Based, Food Service Management Software.

Stella is a healthcare food service software that provides you with a solution for managing your recipes, menus & production. The database includes 1000’s of recipes, up to a 21-day patient menu plan and up to a 5-week retail menu plan. Menu plans are customizable to your facility.  Recipes and menus include Nutrition Facts.  You are able to manage patient information i.e., diet orders, food allergies, likes and dislikes without this information leaving your secure network. With a cloud-hosted solution, you do not need to have staff resources to maintain the recipes and menus.

What is FNCE?

Each fall, the Academy of Nutrition and Dietetics sponsors the world’s largest meeting of food and nutrition experts — more than 10,000 registered dietitian nutritionists, nutrition science researchers, policy makers, health-care providers and industry leaders attend the annual meeting — and address key issues affecting the health of all Americans.

Check out the program


- 30 -
Sep
2019

New user interface for offline meal ordering in 14.00 No Comments

New UI for Android & iOS

With Version 14.00 of Delegate Offline Meal Ordering the GUI has been redesigned to a modern look and also to provide a better usability.

Offline Meal Ordering is now also available for Android Tablets.


- 23 -
Sep
2019

Delegate North America attended the AHF Conference No Comments

AHF – Annual Association for Healthcare Foodservice

Delegate North America were excited and proud to attend and support the Association for Healthcare Foodservice (AHF) Annual Conference, this year held at the Westin Kierland Resort & Spa, 6902 E Greenway Pkwy, Scottsdale, AZ 85254

ABOUT AHF 2019 ANNUAL CONFERENCE

To celebrate the 10th Anniversary of the AHF National Conference, this year’s AHF Conference focused on how now more than ever Self-Op operations need to be bold.

How do organizations combine leaps in technology, rising patient expectations and anticipation of healthier food options into innovative and inspiring initiatives?

AHF 2019 by the numbers:

Feedback from attendees is that this year’s AHF Conference was one of the best in the 10 years of the AHF. 

This year, not only were Delegate proud to be a Bronze Sponsor. But our very own Adam Johnson, Director of Business Development, was a member of the Awards Committee, whose mission it is to develop, maintain and administer the AHF Awards Program as well present the finalists with their awards.

Adam was thrilled to be selected to be on the panel for the Technology Innovations Education Session.

Where he was able to present the cost and time savings, paired with improved Patient Satisfaction Scores can be seen by implementing BYOD (Bring You Own Device) into the organization. BYOD technology has been around for over 10 years and only now are Healthcare coming to the party.

The new BYOD module from Delegate will allow your patients to place their own meal orders, which are personalized and appropriate for their Diet and Allergy, using their own device. Organizations that have used this module have seen improved Patient Satisfaction scores and FTE Savings.

After a long first day, all attendees put on white and headed to the patio for Food, a well-earned Drink (or two!) and networking!

As a Bronze Exhibitor, Delegate North America were excited to show the attendees our world class Software. Introducing them to Cloud Hosting and BYOD. Along with some Swiss and America Chocolates.

There was plenty of Opportunities to network at the numerous coffee breaks and after a great 3 days, it was time to Celebrate 10 years of AHF. All attendees gathered in the Trailblazers ballroom for an evening of fine food, champagne and dancing.

Patient’s & Resident’s experience better! For those who we did not get to meet this year we look forward to seeing you next year.

For those who were unable to attend this year we would recommend you look at the AHF website and we look forward to seeing you next year.

Save the Date – the 2020 AHF Conference will be August 4-7, at Omni ChampionsGate in Orlando, Florida. See you there!

If you have any questions or queries about any of the Delegate Suite of Products, please do not hesitate to contact Adam Johnson.


- 16 -
Sep
2019

Review of the IHHC Conference in Melbourne, Australia No Comments

IHHC Review

“Commitment to Excellence through Innovation, Integrity and Motivation” – IHHC Conference 2019. An excellent line up of presenters, topics and panel discussions ensured all attendees walked away with new ideas, and motivation to improve and develop strategies to enhance management style.

As always, a fantastic opportunity to meet new healthcare associates as well as reconnect with old friends and colleagues. Also a chance for our team to listen and learn about how we can implement improvements to our software and cater for the forever evolving food service healthcare needs.

An organised tour of the Epworth Richmond Hospital provided attendees with a fabulous insight on the remarkable Room Service operation launched just over a year ago. To coincide with the success during their first year of the Room Service, the Food Services team at Epworth Richmond were awarded the IHHC Excellence Award – Project of the Year 2019. An exemplary recipient, Congratulations!

We at Delegate Australia are extremely proud to be associated with the Epworth Room Service operation and of the achievements of the team at the Epworth, and look forward to the exciting introduction of their new Food Service initiatives in the future.

Cheers to the Victorian IHHC branch on a great conference and venue, in beautiful Melbourne. Looking forward to Perth in 2020.


- 09 -
Sep
2019

Delegate North America become Industry Partners No Comments

Delegate North America become Industry Partners with Senior Dining Association (SDA)

Delegate North America are very excited to announce, that we are Industry Business Partners with the Senior Dining Association (SDA).

The SDA is the first professional / trade organization focused entirely on dining for the senior housing industry. The purpose of the SDA is to connect and educate hospitality industry professionals with careers in senior housing and support current talent with the training and resources they need to achieve their personal best.

“Food is at the heart of any senior living community,” said association founder and CEO Harris Ader, a 20-year senior food service veteran. “The SDA is committed to improving the industry by bringing operators and industry partners together.”

The SDA brings Webinars and SDA video chats, which are free for all members, this allows them to pursue career development from the convenience of their own locations. Led by industry experts, these events help professionals throughout their communities, chefs, directors of dining services and dining service managers, enhance their knowledge on topics such as food cost control, dining trends and using technology in senior dining operations to develop new income streams.

The SDA’s annual conference and expo offers a wide range of learning opportunities as well as a chance to network with committed professionals across the country. The conference and expo is the industry’s foremost gathering of senior dining professionals, providing an unmatched opportunity to pick up essential skills and remind them why they’re passionate about senior dining.

SDA MISSION, VISION & VALUES

As an Industry Business Partner Delegate North America will be able to increase their visibility As the SDA gives access to the country’s most valuable audience in this rapidly growing industry.


- 02 -
Sep
2019

Select Medical Go-Live Success in Cleveland (Ohio) No Comments

Select Medical Go-Live

Delegate North America are very happy to announce the nineteenth, Twentieth and twenty-first successful go-lives with Select Medical. Site number 19 was the Cleveland Clinic Rehabilitation Hospital, Avon (33355 Health Campus Blvd,Avon, Ohio 44011.) Cleveland Clinic Rehabilitation Hospital, Beachwood (3025 Science Park Drive, Beachwood, Ohio 44122 United States.) Cleveland Clinic Rehabilitation Hospital, Edwin Shaw (4389 Medina Road, Copley, Ohio 44321) all 3 went live in Quarter 3 of 2019.

180 Patients, across all 3 sites, are visited several times a day by the food service Ambassadors and Meal Attendants who collect the Patients Meal Order via iPads connected to the Wi-Fi, which constantly update in real time Patients Diets, Allergies and Locations. This ensures that patients are getting the right food, at the right time and to the right location. Which in turn increases patients satisfaction.

Tray Cards are then produced from the Delegate Patients Service application to facilitate Tray Line Production and Delivery of the meals to the Patients.

About Select Medical

As one of the nation’s largest providers of specialized hospital, rehabilitative and outpatient care, Select Medical offers their patients a supportive and nurturing environment — no matter where they are on their healthcare journey. We operate nearly 100 critical illness recovery hospitals, specializing in medically complex cases. Our 25-inpatient rehabilitation hospitals offer targeted therapeutic services under the direction of a physician specializing in physical medicine. At nearly 1,500 outpatient centers, we offer physical and occupational therapy, as well as occupational medicine. Our outpatient team also provides physical therapy and athletic training to approximately 300 high schoolscolleges and professional sports teams.

About Cleveland Clinic

Cleveland Clinic is one of the largest and most respected hospitals in the country. Their mission is to provide better care of the sick, investigation into their problems, and further education of those who serve.

Consisting of:


- 26 -
Aug
2019

Review of the annual Statewide Food Service Conference in Australia No Comments

Statewide Food Service Conference 2019

On Friday 26th of July, Delegate Australia attended as an exhibitor, the annual Statewide Foodservice Conference run by Metro North Hospital and Health Service, held at the Royal Brisbane & Women’s Hospital. In its 12th year, the theme was “How Sustainable is your Food Service?”

The program included innovative presentations, evidence based projects in food services, showcasing activities within healthcare foodservices that improve customer satisfaction & activities food services staff undertake each day to meet the needs of patients.

Topics on the day were presented by Food Service Specialists from Queensland and interstate, Allied Health & Dietetic Leaders and University Lecturers:

– Food Waste Recycling
– Sustainable Product Development & Menu Design
– Room Service in Public Hospital
– Allergens Workshop
– Sustainability in Food Service

The event seen the launch of the Food Allergen Management in Food Service – A Best Practice Guideline, developed by Statewide Foodservices Queensland. The tool will be used by Food Service leaders to support the process of identifying, assessing, managing and auditing the risk of food allergies in Food Service. Another great example of how the industry works hard to deliver safe and nutritious meals to patients.

An interesting and informative presentation by Imran Hanif from Monash Health on his sustainability initiatives at Monash Health Central Production Kitchen.

As always, an interesting day spent learning about the great work and contributions of our Food Service colleagues, and valuable time catching up with clients and fellow exhibitors.