- 13 -

Notification when Purchase Order sending was not successful No Comments

New Notification

During regular business days, Automation Scheduler sends out automated Orders for different Users about every 15 to 20 minutes. However, some Users may experience lower data transfer speed or other internet connection problems.

If, for example, a Vendor´s FTP-Server cannot be reached, Purchase Order sending will fail. As a consequence, the Purchase Order might stay in the waiting queue for a prolonged time. Our new E-mail notification option helps you to identify such cases and react timely to the problem.

When “Overdue Pending Order Notification” is configured for E-mail notifications of specified Users and Order sending is not successful, the Users will receive an E-mail with the respective warning. You can also configure a tolerance period for delays (e.g. Order stays 10 minutes in waiting queue). When that tolerance limit is exceeded, the notification will be triggered. It contains helpful information such as the Order Number, Vendor name, delay time information.

The Delegate Notification Center will also display a warning message for the assigned Users when they log in to Delegate Web Client if a pending Order tolerance period has elapsed.


- 06 -

Reduction of the value added tax – The time has come…! No Comments

“The Federal Ministry of Finance (BMF) has informed that the corresponding VAT rate can be updated in the cash register system as early as July 1, 2020, so that no subsequent correction of invoices and reclaims of VAT amounts are necessary”. “The planned reduction of the turnover tax in the gastronomy sector concerns the dispensing of all food and beverages if a trade license for the catering trade (§ 111 Paragraph 1 GewO 1994) is required for this purpose.” This information has now been published on the website of the LBG Austria, (Complete (german) article:

Since the change in the VAT conversion directly affects our customers and our applications, we have already actioned the areas that needed to be dealt with. The question many affected people are going to ask, is probably. “what do we have to do?” We anticipated this question and a few weeks ago we published a guide, which is available on our online Customer helpdesk, which helps guide our customers through making the necessary changes in their Delegate application. It explains in simple steps what has to be done and how the VAT rate has to be updated correctly in their Delegate Application. All important questions have been covered in the published guideline, but if you have any further questions, you can of course always contact your service manager who will be happy to assist you with the changeover (Complete (german) article:

Also interesting: While within the catering sector (restaurants, bars, inns) and also shelters are affected by the new regulation, the new tax rate will also be applied in other sectors, such as the publication and cultural sector, which will result in lower taxation of supplies, imports and intra-Community acquisitions of books, brochures and similar printed matter or original sculptural products. List of all sectors concerned can be found on the WKO website (in german).

- 29 -

3… 2… 1… – (VIRTUAL) GO! No Comments

The delegate run… The big question at the beginning of this year was, How and if it should take place under the COVID-19 circumstances? After all events had to be cancelled in order to comply with social distancing rules, there were two possibilities:

1) The run will not take place in 2020!
2) another solution has to be found.

The solution

It was agreed that the first point was out of question, so we started looking for possibilities. Thanks to technology, we quickly found what we were looking for and we had a solution! A virtual run! With the help of the “Racemap”-App, a run was organized, which would take place all over the world.

The result

The motivation that not only our superheroes, but also their family and friends showed towards to the event was remarkable. We are so proud of the 400km distance, covered by 74 participants. Within a time span of 24 hours, the runners started in 6 different countries: Australia, Austria, Germany, Netherlands, Thailand and USA. We are already looking forward to the next running event!

Participants provided us insight into their personal competitions – thanks to photos, videos and messages. A small selection of the pictures can be found in this article.

Many more pictures from all over the world can be found in the following video:

We need your consent to load the content of Vimeo.

If you click on this video we will play the video, load scripts on your PC, process your personal data and save cookies in cooperation with Vimeo [Vimeo Inc., USA] as joint controllers. With the help of cookies Vimeo is able to follow peoples‘ activities in the internet and show advertising geared to the target group. You will find further information here.



The circumstances this year, have proven: you don’t necessarily have to see each other to reach a goal together. The quintessence of success, can be found in knowing the goal.

Many thanks to our superheroes, who took part in the Virtual Run and helped us to share their personal running experience through photos etc. Although the competition atmosphere might have suffered a little due to the individual work, the results are still amazing!

We are already looking forward to next year. Even though this event was special, we still hope that then we will run together again in 2021 over the same start and finish line.

- 22 -

Send Warning Message if Patient Diet changes after Ticket Print No Comments

New Warning Message

When Patients needed to be transferred to another ward/station, their assigned diet option sometimes had to be adapted as well. However, when a Meal Order had been placed and printed with POS Print Service for the transfer day, it would already be available in the Delivery Logistics Module. The Order would be delivered corresponding to the original Diet.

Due to the real-time nature of HL7 messaging and POS Print Service, it is not possible to change Room Service Orders after ticket printing. The meal is already in the delivery process to the Patient (e.g. they tray has been loaded on a cart). The employee in charge of the process must be warned in such cases. Therefore, we now introduced a Warning Message in the Delivery Logistics Module to indicate that Patient Diet has changed after
the Room Service Ticket was printed.

After reading the Warning, the employee loading or delivering the tray can decide whether the original Order can be delivered or whether it may pose a health risk for the patient. The new Warning message increases Patient safety and helps employees to handle the different diet types even better.

Warning message

- 15 -

Add Reason why components not consumed in Intake Tracking No Comments

New in Version 14.20

When a patient rejects and does not consume a meal component, their dietitians need to learn the reason for this rejection. This is especially important in case when a patient is on certain diets that require prescribed nutrient intake or patient weight / intake / nourishment is monitored
due to other medical reasons.

The reason for non-consumption might be that e.g. patient did not like the ordered component or it was delivered cold instead of hot, or consistency / flavour / seasoning was not as desired. Clinic staff need to document this in detail to enable dietitians to analyse the situation. We now offer a Module to record the reason for non-consumption of meal components. Users can document rejection reasons in the reason catalogue module in a fast and simple process.

Reasons for non-consumption of meal components can be configured in Patients Service Web Client Intake Tracking Module as well as in Mobile Meal Ordering application.


- 08 -

Change of Station considers different Menu Plan in version 14.20 No Comments

Dynamic Changes

It is often the case that multiple Menu Plans exist for a hospital with different service units assigned to different Menu Plans. For example, service units with diabetic patients might have restricted menu plan offerings compared to other service units with patients with less restrictive diets.

Another example is that patients of different guest types (staff, companions) or care classes (standard, VIP) might be offered different meals or can even choose from completely different Menu Plans. 

In case of patient transfer from one to another service unit that would include a different target Menu Plan, it is now ensured that the patients’ existing meal orders are checked and adapted to be compliant to menu plan on target service unit.

Dynamic Changes

- 03 -

Austria: Reduction of the value added tax – What has to be done? No Comments

Reduction of the value added tax for the gastronomy industry

The Hospitality Package approved on the 27th of May 2020 brings tax relief as well as further support and incentives for the gastronomy industry affected by the Corona crisis. The temporary reduction in value-added tax on non-alcoholic beverages from 20 to 10 percent, which comes into force on 1st of July, will bring a relief of approximately 200 million euros by the end of December. The planned elimination of the sparkling wine tax in 2022 will now be implemented more quickly. Other measures, such as raising tax-exempt fees for employees’ meal vouchers or increasing the deductible amount for business meals from 50% to 75% are intended to boost sales in the more than 60,000 gastronomy businesses.

Do tax schemes need to be adjusted and what is the effect of the adjustment on the main groups? How will the taxes on non-alcoholic beverages be changed? How do I update the products of the connected POS systems in Delegate? Is it possible to adjust tax rates manually if revenues have already been recorded for the period after 01.07.2020?


Gastronomy operations are now allowed to operate again under strict conditions and therefore you have to be prepared. We want support our customers in the difficult times and have created a simple guideline. This guideline explains in simple steps what has to be done and how the VAT rate has to be stored correctly in the Delegate system.

For all our customers the guideline is already available since last week on our helpdesk portal as a free download. All important questions have been covered in the guideline, but if you have any further questions, please don’t hesitate contact your responsible Service Manager at any time, who will be happy to assist you with the adjustment.

Did you know that gastronomy provides one of the largest employment opportunities in Austria with over 210,000 employees? In addition, the industry makes a valuable contribution to the Austrian economy with a turnover of around 11 billion euros. According to a survey conducted by the online market and opinion research institute, pasta is the most popular dish among Austrians. The classic Wiener Schnitzel is particularly popular with men. Find more details about the Austrians’ favourite dishes here.

- 25 -

Germany: Reduction of the value added tax – What has to be done? No Comments

Reduction of the value added tax for the gastronomy industry

7% instead of 19% value added tax. The tax relief for food that is served in-house was an important demand of the industrial association DEHOGA. The aim is to help gastronomy industry in Germany, which is suffering heavily from the economic effects of the Covid-19 pandemic. From 01 July 2020 the decision of the grand coalition will come into force and will be valid for one year. However, drinks are excluded from the tax reduction. Unfortunately, this means that for the time being the politicians are falling far behind the demands of the industry, which wants to push through a rescue fund and a permanent reduction in VAT.

However, a temporary adjustment of the tax rate also means that many important points need to be considered. Do tax schemes need to be adjusted and what is the effect of the adjustment on the main groups? How do I update the products of the connected POS systems in Delegate? Is it possible to adjust tax rates manually if revenues have already been recorded for the period after 01.07.2020?


Re-opening schedules have already been announced, which will allow gastronomy operations to operate again under strict conditions and therefore you have to be prepared. We want support our customers in the difficult times and have created a simple guideline. This guideline explains in simple steps what has to be done and how the VAT rate has to be stored correctly in the Delegate system.

For all our customers the guideline is already available since last week on our helpdesk portal as a free download. All important questions have been covered in the guideline, but if you have any further questions, please don’t hesitate contact your responsible Service Manager at any time, who will be happy to assist you with the adjustment.

What are the benefits of the tax reduction?

What does the reduction of the value added tax mean in general for the consumer, the retail sector and the state? Interested parties can play through various scenarios at “” and check if the tax reduction also brings financial benefits for all in reality. 

- 13 -

Home office virtual brunch during Corona (Covid-19) No Comments

Virtual Brunch

It’s been #61 days since we moved to the home office and gotten used to the new daily routine. Quickly the whole company adopted to mobile working, as we had already allowed flexible days from home in the past. 

The biggest challenge was to maintain the excellent communication between all teams. Regular calls were quickly established and all employees could be seen in video conferences via webcam. The management has ensured that regular information was and is provided to all employees to ensure they are kept up to date about the current situation

After the first few weeks, virtual coffee breaks, were being undertook. Along with the employees coming up with creative & funny backgrounds in video conferences. Even virtual birthday parties have tested how good our conference system is. Unfortunately, our monthly brunch had to be canceled due to the Corona virus which we all missed having, because it is such an important social component. Everyone understood that it is currently not possible to hold such a Brunch due to everyone having to stay at home in order to be a disciplined and good role model. But who said anything against us holding a virtual brunch

Delegate Brunch

Last week we organized our first virtual Delegate Brunch and surprised all our employees from the Vienna office. A video conference alone would have been too easy and therefore something special was needed. We wanted to show our appreciation to all our Delegate superheroes during these difficult time and we also wanted to support our industry which is struggling quite hard.

A digital brunch is not very nutritious and that’s why we ordered brunch packages from a small & regional caterer which were delivered to all employees in Vienna and Lower Austria. The delivery took place between 4:30 a.m. and 10 a.m. and was left outside the apartment door as a surprise, so that we could have breakfast together at 10 a.m. (the usual Brunch Time).

Thanks to our superheroes we have gotten great snapshots of the delivery of the brunch package as well as the content. Some of them were very authentic and sleepy shots and some very creatively laid breakfast tables.

Home Office Brunch

In these difficult times, it shows what really matters, namely that you can rely on each other and all pull together. We are very proud of all the Delegate Superheroes and that every single one of them has adapted to the difficult conditions as quickly as possible or tries to deal with the situation in the best possible way. No matter how difficult it is, the most important good of any company are simply the employees and therefore it was worth to deliver breakfast to all our employees at home.

- 11 -

Improved Room Service Ticket Layout in Version 14.20 No Comments

Ticket Layout

In day-to-day kitchen and dispatch operation, Room Service Tickets must be clearly laid out and easy to read so that staff can work efficiently. The tickets are normally used for tray assembly in the kitchen/production line and text needs to be as clear and readable as possible to increase tray setup time and minimize errors.

Ticket text in most cases contains component names and meal time/ date/ hospital information. They must be readable from a distance one step or two away, as they are usually attached above or beside the production line area.

Font size has been increased for the most important text parts (i.e. Serving Time and Components) in order to make this information stand out from the rest when staff are preparing the meal or assembling the trays.

Ticket Layout