DELEGATE GROUP NEWS

- 16 -
Sep
2019

Review of the IHHC Conference in Melbourne, Australia No Comments

IHHC Review

“Commitment to Excellence through Innovation, Integrity and Motivation” – IHHC Conference 2019. An excellent line up of presenters, topics and panel discussions ensured all attendees walked away with new ideas, and motivation to improve and develop strategies to enhance management style.

As always, a fantastic opportunity to meet new healthcare associates as well as reconnect with old friends and colleagues. Also a chance for our team to listen and learn about how we can implement improvements to our software and cater for the forever evolving food service healthcare needs.

An organised tour of the Epworth Richmond Hospital provided attendees with a fabulous insight on the remarkable Room Service operation launched just over a year ago. To coincide with the success during their first year of the Room Service, the Food Services team at Epworth Richmond were awarded the IHHC Excellence Award – Project of the Year 2019. An exemplary recipient, Congratulations!

We at Delegate Australia are extremely proud to be associated with the Epworth Room Service operation and of the achievements of the team at the Epworth, and look forward to the exciting introduction of their new Food Service initiatives in the future.

Cheers to the Victorian IHHC branch on a great conference and venue, in beautiful Melbourne. Looking forward to Perth in 2020.


- 09 -
Sep
2019

Delegate North America become Industry Partners No Comments

Delegate North America become Industry Partners with Senior Dining Association (SDA)

Delegate North America are very excited to announce, that we are Industry Business Partners with the Senior Dining Association (SDA).

The SDA is the first professional / trade organization focused entirely on dining for the senior housing industry. The purpose of the SDA is to connect and educate hospitality industry professionals with careers in senior housing and support current talent with the training and resources they need to achieve their personal best.

“Food is at the heart of any senior living community,” said association founder and CEO Harris Ader, a 20-year senior food service veteran. “The SDA is committed to improving the industry by bringing operators and industry partners together.”

The SDA brings Webinars and SDA video chats, which are free for all members, this allows them to pursue career development from the convenience of their own locations. Led by industry experts, these events help professionals throughout their communities, chefs, directors of dining services and dining service managers, enhance their knowledge on topics such as food cost control, dining trends and using technology in senior dining operations to develop new income streams.

The SDA’s annual conference and expo offers a wide range of learning opportunities as well as a chance to network with committed professionals across the country. The conference and expo is the industry’s foremost gathering of senior dining professionals, providing an unmatched opportunity to pick up essential skills and remind them why they’re passionate about senior dining.

SDA MISSION, VISION & VALUES

As an Industry Business Partner Delegate North America will be able to increase their visibility As the SDA gives access to the country’s most valuable audience in this rapidly growing industry.


- 02 -
Sep
2019

Select Medical Go-Live Success in Cleveland (Ohio) No Comments

Select Medical Go-Live

Delegate North America are very happy to announce the nineteenth, Twentieth and twenty-first successful go-lives with Select Medical. Site number 19 was the Cleveland Clinic Rehabilitation Hospital, Avon (33355 Health Campus Blvd,Avon, Ohio 44011.) Cleveland Clinic Rehabilitation Hospital, Beachwood (3025 Science Park Drive, Beachwood, Ohio 44122 United States.) Cleveland Clinic Rehabilitation Hospital, Edwin Shaw (4389 Medina Road, Copley, Ohio 44321) all 3 went live in Quarter 3 of 2019.

180 Patients, across all 3 sites, are visited several times a day by the food service Ambassadors and Meal Attendants who collect the Patients Meal Order via iPads connected to the Wi-Fi, which constantly update in real time Patients Diets, Allergies and Locations. This ensures that patients are getting the right food, at the right time and to the right location. Which in turn increases patients satisfaction.

Tray Cards are then produced from the Delegate Patients Service application to facilitate Tray Line Production and Delivery of the meals to the Patients.

About Select Medical

As one of the nation’s largest providers of specialized hospital, rehabilitative and outpatient care, Select Medical offers their patients a supportive and nurturing environment — no matter where they are on their healthcare journey. We operate nearly 100 critical illness recovery hospitals, specializing in medically complex cases. Our 25-inpatient rehabilitation hospitals offer targeted therapeutic services under the direction of a physician specializing in physical medicine. At nearly 1,500 outpatient centers, we offer physical and occupational therapy, as well as occupational medicine. Our outpatient team also provides physical therapy and athletic training to approximately 300 high schoolscolleges and professional sports teams.

About Cleveland Clinic

Cleveland Clinic is one of the largest and most respected hospitals in the country. Their mission is to provide better care of the sick, investigation into their problems, and further education of those who serve.

Consisting of:


- 26 -
Aug
2019

Review of the annual Statewide Food Service Conference in Australia No Comments

Statewide Food Service Conference 2019

On Friday 26th of July, Delegate Australia attended as an exhibitor, the annual Statewide Foodservice Conference run by Metro North Hospital and Health Service, held at the Royal Brisbane & Women’s Hospital. In its 12th year, the theme was “How Sustainable is your Food Service?”

The program included innovative presentations, evidence based projects in food services, showcasing activities within healthcare foodservices that improve customer satisfaction & activities food services staff undertake each day to meet the needs of patients.

Topics on the day were presented by Food Service Specialists from Queensland and interstate, Allied Health & Dietetic Leaders and University Lecturers:

– Food Waste Recycling
– Sustainable Product Development & Menu Design
– Room Service in Public Hospital
– Allergens Workshop
– Sustainability in Food Service

The event seen the launch of the Food Allergen Management in Food Service – A Best Practice Guideline, developed by Statewide Foodservices Queensland. The tool will be used by Food Service leaders to support the process of identifying, assessing, managing and auditing the risk of food allergies in Food Service. Another great example of how the industry works hard to deliver safe and nutritious meals to patients.

An interesting and informative presentation by Imran Hanif from Monash Health on his sustainability initiatives at Monash Health Central Production Kitchen.

As always, an interesting day spent learning about the great work and contributions of our Food Service colleagues, and valuable time catching up with clients and fellow exhibitors.


- 22 -
Aug
2019

Delegate Australia is sponsor of the IHHC Conference in Melbourne No Comments

38th National Conference

Delegate Australia will once again be exhibiting as sponsors at the annual IHHC Conference (Institute of Hospitality in Healthcare) in 2019. We are looking forward to meet you in our beautiful hometown Melbourne.

If you are curious about our solution or new functionalities, stop by and talk to us about your Room Service software requirements, Mobile Meal Ordering opportunities or how you can profit from a Conference and Events tool. 

Each year the IHHC hosts a National, and at regular intervals an International) Conference bringing together delegates from a variety of health and aged care organisations.

Delegates include Support Service Managers, Foodservice Managers, Executive Chefs, Cleaning, Laundry and Environmental Services Managers and other professionals engaged in delivering a variety of services to the Health and Aged Care Industry. With this in mind, the conference is a unique opportunity for you and your organisation to connect with delegates.

The Organising Committee is committed to engaging with delegates through an energising and informative program of speakers, covering a wide variety of topics relevant to our industry, and facilitating networking and business opportunities for delegates, supporters and exhibitors through an extensive trade exhibition and a dynamic program of social events.

The full schedule and a lot more information are available here.


- 21 -
Aug
2019

Enhancements for mobile meal ordering to replace CSO No Comments

Mobile Meal Ordering

The Module Mobile Meal Ordering is primarily used with smartphones and tablets to place Meal Orders in a simple and easy way. To make it more user-friendly and to increase user satisfaction the layout and overall handling was enhanced and streamlined with Version 14.00.

An additional highlight is that features from the known CSO module have been added to replace Mobile Meal Ordering. One of the major changes is the new slide-in menu in the Meal Selection overview, which makes the navigation within modules easier and more intuitive while providing more space for the module controls making overall appearance more visually appealing.

Please note, that the “old CSO” component will still be available for a while. We will be doing bug fixing for it, but not introduce any new features.

A new feature was introduced to select and reserve a Delivery Time or select “Standard Delivery”. The details will be displayed in the upper left corner upon selection, and now placing a Meal Order is easier and less error prone. Nutrition information display for components will be activated/deactivated by clicking on the icon in the right corner in the mid-section of the component panel.

Past Meal Orders are available in a separate module for better overview, same as 1-Minute Nutrition Screen, Surveys, Intake tracking and Nutrition Goals. The existing CSO Settings on Hospital level are still applicable for all ported CSO modules here as well.


- 19 -
Aug
2019

Trinity Health Go-Live Success at Mercy Health Muskegon No Comments

Delegate North America are very happy to announce the second successful go-live with Trinity Health. Mercy Health Muskegon (1500 E Sherman Boulevard Muskegon, Michigan 49444,)  went live with the Delegate Patients Service application on Tuesday July 16th 2019.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 92 hospitals, as well as 107 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $18.3 billion and assets of $26.2 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs.

Trinity Health employs about 129,000 colleagues, including 7,800 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country’s aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.

About Mercy Health Muskegon

Located near the shores of Lake Michigan, Mercy Health Muskegon is a regional referral hospital system for the West Michigan lakeshore area, serving Muskegon, Mason, Ottawa, Oceana and Newaygo county residents. As a multi-campus health care system, we are dedicated to providing highly personalized care, excellent access to primary care providers and specialists, and a more informed patient experience. The system includes leading teaching hospitals, and renowned clinical leadership in oncology, cardiology, orthopedics and neurology.

Operating out of the new $291 million medical tower all patient meals were produced from the brand new room Service Kitchen. Staff quickly became accustomed to the new way of placing Patient Meal Orders and Room Service Delivery Method. The Delegate Delivery Logistics module is an integral part of the operation, leading to an increased Patient Satisfaction score, whilst the Room Service style of ordering helps to reduce food waste. In other facilities we have seen around a 30% reduction in food waste!

The mission at Mercy Health Muskegon Hospitals – We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values


- 12 -
Aug
2019

Trinity Health Go-Live Success at St Joseph’s Health System No Comments

Trinity Go-Live

Delegate North America are very happy to announce the third, fourth and fifth successful go-live with Trinity Health. St Joseph’s Health System, went live with the Delegate Patients Service application on Wednesday July 31st 2019.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 92 hospitals, as well as 107 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $18.3 billion and assets of $26.2 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs.

Trinity Health employs about 129,000 colleagues, including 7,800 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country’s aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.

About St Joseph’s Health System

St Joseph’s Health System includes:

 

All 3 facilities place Patient Meal Orders using Room Service Delivery Method. Patients are able to place their orders via the central call center from 6am to 7pm. Mishawaka Medical Center also utilizes the Delegate Delivery Logistics module which is an integral part of the operation, leading to an increased Patient Satisfaction score. Room Service style of ordering helps to reduce food waste. In other facilities we have seen around a 30% reduction in food waste! Plymouth Medical Center will implement the Delegate Delivery Logistics module in the next few months.

Saint Joseph Health System continues the legacy of caring for Michiana begun by the Sisters of the Holy Cross and the Poor Handmaids of Jesus Christ more than 150 years ago. Saint Joseph Health System is a Regional Ministry Organization of Trinity Health that provides compassionate, faith-based care paired with the latest in advanced medical technology and procedures.

In addition to acute-based hospital care, we are proud to provide a wide range of community-based and post-acute services including: community wellness, physical rehabilitation, home care, physician clinics, outpatient services, independent and assisted senior living, memory care and affordable senior apartments.

At Saint Joseph Health System, our values give us strength. That character guides every decision we make – even when those decisions are complicated, costly or hard. We honor our mission to care for every man, woman and child who needs us by investing in technology, people and capabilities that allow us to set the standard for quality care.


- 09 -
Aug
2019

Implementation of the receivings module in mobile solution No Comments

New in version 14.00

With Version 14.00, now also the Receivings Module with some functions was implemented in Mobile Solution. Currently the Receivings module offers the following possibilities:

– Create a blank Receipt
– Create Receipt from Purchase Order

To add items to the Receipt, there are also different possibilities, bar codes can be entered manually, via the built in camera or with an additional hardware scanner. After the receiving has been created/finished
it can be exported to the Web Client.


- 05 -
Aug
2019

Dietitians Association of Australia – 36th National Conference No Comments

Gold Coast, 12-14 August 2019

Delegate Australia is once again attending as supporters at this year’s 36th Dietitians Association of Australia (DAA) Conference to be held on the Gold Coast, 12-14 August at the Gold Coast Conference and Exhibition Centre.

The DAA community has more than 7,000 members around Australia and overseas, committed to advocating their profession and building healthier communities. The annual conference brings members together to share insights on their research and to inspire fellow Dietitians.

Dietitians attending come from a diverse range of settings; Patient Care, Food Service and Management, Community Nutrition and Public Health, Food Industry, Consultancy/Private Practice and Research and Teaching.

As a provider of Food Management Software to clients who engage the valuable services of Dietitians, it’s important for our team to remain informed on new studies and latest trends, it’s essential learning for our project team to assist in delivering the best possible software solutions. After all, we are more than a Software supplier.

Three days of networking, presentations and workshops covering a wide range of topics with an exciting line up of guest speakers, we look forward to seeing you at DAA and sharing our food management software experience with you.