Category Archives: News

- 03 -
Aug
2020

Comments off Initiatives with great results

News from Australia Fiona Stanley Hospital (FSH) is a 783 bed public tertiary facility based in Perth, Delegate has proudly been associated with FSH since the brand new facility was first opened in 2014. The FSH Catering and Dietetics teams work collaboratively to achieve amazing outcomes that continuously enhance patient experience. More recently the team have introduced an a la carte style menu offering patients 12 different main course choices at lunch and dinner, and providing ample selection for their therapeutic diets. This project also involved the team mapping 153 allergens within Delegate Patients Service to ensure FSH patients receive safe meals based on their allergies. In a time where allergy related...
- 27 -
Jul
2020

Comments off Handling of multiple Sub-Orders with Version 14.20

Multiple Sub-Orders In daily conference business, there are usually multiple meetings scheduled for different times of the day which have varying numbers of participants. Until now, it was only possible to create individual orders for certain times or to generate an overall order and manually adjust the data in this order in the Conference & Events or Sales Order Processing Modules. For example, for a typical conference day 5-6 orders were created and had to be combined, or the overall order had to be split manually for the producing Cost Center. With Version 14.20, the functionality for managing Sub-Orders in Conference & Events was improved. It is now possible to divide an overall Order into Sub-Orders...
- 20 -
Jul
2020

Comments off Trinity Health Go-Live Success in Philadelphia, Pennsylvania!

Delegate North America are very happy to announce the ninth & tenth successful go-live with Trinity Health. These two facilities are part of the Trinity Health of Mid-Atlantic region. They went live with the Delegate Patients Service web application on Tuesday June 9th 2020 (Mercy Catholic Medical Health Center – Fitzgerald Campus) & Tuesday June 23rd 2020 (Mercy Nazareth Hospital). Both Mercy hospitals have a bedside program for patient meal service that will deliver between 90 – 120 trays at each meal period (at each hospital). The patient services staff transitioned from a paper menu process to the new computerized system. The foodservice staff are equipped  with a wireless  tablet device...
- 13 -
Jul
2020

Comments off Notification when Purchase Order sending was not successful

New Notification During regular business days, Automation Scheduler sends out automated Orders for different Users about every 15 to 20 minutes. However, some Users may experience lower data transfer speed or other internet connection problems. If, for example, a Vendor´s FTP-Server cannot be reached, Purchase Order sending will fail. As a consequence, the Purchase Order might stay in the waiting queue for a prolonged time. Our new E-mail notification option helps you to identify such cases and react timely to the problem. When “Overdue Pending Order Notification” is configured for E-mail notifications of specified Users and Order sending is not successful, the Users will receive an E-mail with the respective...
- 06 -
Jul
2020

Comments off Reduction of the value added tax – The time has come…!

"The Federal Ministry of Finance (BMF) has informed that the corresponding VAT rate can be updated in the cash register system as early as July 1, 2020, so that no subsequent correction of invoices and reclaims of VAT amounts are necessary". "The planned reduction of the turnover tax in the gastronomy sector concerns the dispensing of all food and beverages if a trade license for the catering trade (§ 111 Paragraph 1 GewO 1994) is required for this purpose." This information has now been published on the website of the LBG Austria, (Complete (german) article: https://bit.ly/2AeOxbZ) Since the change in the VAT conversion directly affects our customers and our applications, we have already actioned the areas...
- 29 -
Jun
2020

Comments off 3… 2… 1… – (VIRTUAL) GO!

The delegate run… The big question at the beginning of this year was, How and if it should take place under the COVID-19 circumstances? After all events had to be cancelled in order to comply with social distancing rules, there were two possibilities: 1) The run will not take place in 2020!2) another solution has to be found. The solution It was agreed that the first point was out of question, so we started looking for possibilities. Thanks to technology, we quickly found what we were looking for and we had a solution! A virtual run! With the help of the “Racemap”-App, a run was organized, which would take place all over the world. The result The motivation that not only our superheroes, but...
- 22 -
Jun
2020

Comments off Send Warning Message if Patient Diet changes after Ticket Print

New Warning Message When Patients needed to be transferred to another ward/station, their assigned diet option sometimes had to be adapted as well. However, when a Meal Order had been placed and printed with POS Print Service for the transfer day, it would already be available in the Delivery Logistics Module. The Order would be delivered corresponding to the original Diet. Due to the real-time nature of HL7 messaging and POS Print Service, it is not possible to change Room Service Orders after ticket printing. The meal is already in the delivery process to the Patient (e.g. they tray has been loaded on a cart). The employee in charge of the process must be warned in such cases. Therefore, we now introduced a...
- 15 -
Jun
2020

Comments off Add Reason why components not consumed in Intake Tracking

New in Version 14.20 When a patient rejects and does not consume a meal component, their dietitians need to learn the reason for this rejection. This is especially important in case when a patient is on certain diets that require prescribed nutrient intake or patient weight / intake / nourishment is monitoreddue to other medical reasons. The reason for non-consumption might be that e.g. patient did not like the ordered component or it was delivered cold instead of hot, or consistency / flavour / seasoning was not as desired. Clinic staff need to document this in detail to enable dietitians to analyse the situation. We now offer a Module to record the reason for non-consumption of meal components. Users can document...
- 08 -
Jun
2020

Comments off Change of Station considers different Menu Plan in version 14.20

Dynamic Changes It is often the case that multiple Menu Plans exist for a hospital with different service units assigned to different Menu Plans. For example, service units with diabetic patients might have restricted menu plan offerings compared to other service units with patients with less restrictive diets. Another example is that patients of different guest types (staff, companions) or care classes (standard, VIP) might be offered different meals or can even choose from completely different Menu Plans.  In case of patient transfer from one to another service unit that would include a different target Menu Plan, it is now ensured that the patients' existing meal orders are checked and adapted to be...
- 03 -
Jun
2020

Comments off Austria: Reduction of the value added tax – What has to be done?

Reduction of the value added tax for the gastronomy industry The Hospitality Package approved on the 27th of May 2020 brings tax relief as well as further support and incentives for the gastronomy industry affected by the Corona crisis. The temporary reduction in value-added tax on non-alcoholic beverages from 20 to 10 percent, which comes into force on 1st of July, will bring a relief of approximately 200 million euros by the end of December. The planned elimination of the sparkling wine tax in 2022 will now be implemented more quickly. Other measures, such as raising tax-exempt fees for employees' meal vouchers or increasing the deductible amount for business meals from 50% to 75% are intended to boost sales in...